Cinde Grant Email & Phone Number

Waukee, Iowa, United States

• In my most recent role with EMC, I exemplified positive customer service as the point of contact to end users with solutions to resolve their complaints/requests within required time frame requiring critical thinking.
• Responsible for voice communications country-wide by coordinating Cisco endpoints enabling users to work both in-house and remotely as required. Restructured phone call routing procedures and directed phone calls to.
• Supervised the telecommunications and reception staff of 7, monitoring workflow and schedules to provide a seamless, front-facing, positive customer experience. Provided team member training on administration of new.
• I’m an enthusiastic team player and collaborated in streamlining voice communications by decommissioning the outdated phone systems providing substantial communications savings and the reconfiguring and updating of the.

• I delivered customer service to end users with solutions to resolve their complaints/requests within required time frame and administered and established voice communications country-wide by coordinating Cisco endpoints.
• Prepared and facilitated training to team members on equipment and applications to enhance their productivity.
• Maintained the annual corporate voice directory which was published and distributed prior to due date among other projects. I created monthly charge reports for distribution to department and branch managers.

I delivered customer service to end users with solutions to resolve their complaints/requests within required time frame. Restructured the annual corporate voice directory with was published and distributed prior to due date.

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies

Diploma, Surgical Technology/Technologist