• Scheduled appointments for hearing test with the hearing professional.• Programmed the hearing aids using the audiogram that was supplied by the hearing professionals.• Promoted to the supervisor of the fulfillment and service departments.• Became the supervisor of the General Operations department.• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.• Enhanced team productivity by providing ongoing training, coaching, and mentoring staff members.• Coordinated individual duties after careful evaluation of each employee’s skill level and knowledge.