Cindi Thompson Email & Phone Number

Delray Beach, Florida

• Responsible for 32 centers, including directly managing 96-person center management team in day to day center operations. • Manage and supervise company operations including billing, payroll, customer service, collections and sales/marketing.• Maintain and monitor company policies and develop new operational procedures for retail centers in order to increase efficiency and profitability.• Perform site visits to ensure that each center is in compliance with company protocol, state licensure, and operational excellence. • Prepare reports for company executives detailing profit margins of center operations.• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.• Responsible for implementing programs to increase Key Performance Indicators (KPIS) amongst all centers.• Trained center management with daily operation tasks and our software systems.• Assisted in outsourcing candidates for open positions in the field, conducting final interviews for Associate Administrator and 2nd interviews for Directors before final interview with VP of Field Operations.

Delray Beach, Florida

• Manage and maintain all subsidized accounts (government-funded) enrolled in our 64 childcare centers.• Directly supervising a team of 5 DSS Analysts from the corporate office to ensure all work was being completed efficiently and accurately• Setting up billing/co-pays for new families upon enrollment using ProCare software • Maintaining records of contracts from government agencies approving childcare coverage• Documenting, billing, and collecting all monies owed from government agencies for childcare services provided to enrolled families.• Accurately forecast revenue for monthly closings• Revised training manual to reflect a more in depth description of job tasks and requirements• Responsible for the learning and development of new hires.

Delray Beach, Florida

• Analyze facility reports and information for accuracy.• Assist center and district managers with daily responsibilities.• Family Account adjustments.• Ordering and tracking food and supplies for centers.• Maintained high standards of customer service.• Initiated collections process for any outstanding debt.