Cindi Staiger Email & Phone Number

Supporting 2,000 strong user community. Boosted user productivity troubleshooting computer hardware, software and networking issues. Managed Support queues in 2Wire Trouble Ticket system. Resolved VPN access issues. Worked with network team to activate ports, trace network routs and troubleshoot connectivity issues. Installed, configured, repaired and maintained networked desktops, laptops, printers and peripherals. Negotiated with vendors, obtained quotes and purchased desktop equipment and peripherals. Imaged new systems using Ghost. Created user, network and email accounts.Key Achievements:• Conducted an audit of computer accounts and cleaned up hundreds of inactive systems from AD and moved to appropriate OU’s for receiving OS updates.• Facilitated company mail migration from Exchange to Microsoft Cloud email system.• Managed multiple user communication campaigns. • Managed and performed client software upgrades to SAP ECC.• Collaborated with IT on rollout of SecureID two phase authentication project. •Monitored virus/worm activity and took preventative measures to counter threats.•Worked with data center operations on backup and tape management. Supported a 2,000 strong user community. Boosted user productivity by troubleshooting computer hardware, software and networking issues. Managed Support queues in 2Wire Trouble Ticket system. Resolved remote VPN access issues. Worked with network team to activate ports, trace network routs and troubleshoot connectivity issues. Installed, configured, repaired and maintained networked desktops, laptops, printers and peripherals. Negotiated with vendors, obtained quotes and purchased desktop equipment and peripherals. Imaged new systems using Ghost. Created user, network and email accounts.

Provided technical analysis and support for J2EE/Weblogic-based enterprise financial solutionBasic maintainance on UNIX/Windows servers to support applications on various Weblogic 8.x/9.x mid-tier serversProvide 2nd level support of mission critical web based production applications, analysis with responsibility to resolutionSupported enterprise applications in a mixed Microsoft Windows and Unix environmentTroubleshot Tier 2 issues using WinSCP, PUTTY, SQLDeveloper, DBVisualizer, Chainsaw, Informatica, Splunk, BEA Weblogic, MySQL Pull system & application logs using PUTTY, WINSCP and Chainsaw, Bugzilla to track/identify issuesProduce wkly/monthly reports w/ SQL scripts, Ad Hoc reporting w/ SQL scripts from Oracle DB’sInterfaced with sr. management on sensitive data with discretion, researched and recommended simple solutions to complex problemsImproved productivity by implementing incident resolution knowledgebase, facilitating timely resolution of technical issues.

PeopleSoft CRM Application Administrator – upgrades with developer Maintained CRM systems support/functionality. Monitored CRM agent/end-user training and usage/reporting. Tracking and assignment of cases - PS CRM systemSupported PC systems and enterprise applications in Microsoft Windows environmentTier 1 JDE administration plus JDE account creation, Citrix supportProblem solving and direct support to end users for computer hardware, softwareResolved VPN access issues. Administration with Active Directory / Exchange email accountsMaintained procedural documentation related to enterprise applications for IT departmentMaintained enterprise software repository/licensing information (Microsoft MVLA, MSDN Subscriptions) Management hardware assets using Access interface/SQL database Produced evidence for annual SOX auditsManage PC hardware/software standards on Intranet and vendor websitesImaging of PC’s using Ghost and Altiris for quick build and deployment

Trained helpdesk technical staff to support internal/remote clientsEstablished, documented, maintained, recommended standardized procedures. Recommended future requirementsAnalyzed, researched and repaired escalated desktop/laptop hardware and software technical problems and related peripheral equipmentTrained internal clients to manage email reducing Exchange database size and maintenance time by 75% by. Produced Webex for additional trainingSetup and supported all Blackberry clients for executives in the companyTroubleshooting of basic network related computer problems. Port activation/tracing/troubleshootingInitiated research for, evaluated then installed Server software for Attest’s GASP software auditing and tracking program (SQL backend). Setup and managed the process for software purchases company wide. Included: management approval, maintenance of support, and tracking of licenses

Windows 2000/95/NT (workstation and server) operating systems, Networking, TCP/IP, RAS. Setup VPN for users; maintained documentation for VPN install and support.Coordinated and organized for Oracle Engineering Group, setup and maintained intranet pages via Frontpage. Setup documentation, created scripts for Systems Operations monitoring and conducted operator training and supervision. Software License maintainance storage of original copies. Software installation, imaging PC's with Ghost. Installed hardware.Investigated/resolved issues and improved customer satisfaction in Help Desk area. Worked with execs and power users. Coordinated for new employee setups, internal moves, took escalations to high level support; Coordinated user moves including production area (with hubs terminals, printers). Understanding of network protocols: TCP\IP, IPX\SPX and DNS\WINS configurations, and RAS. Created network accounts - Exchange email accounts.