Experienced Desktop Technical Support Professional with high issue resolution rate.Looking for challenges and growth in all that I do.Specialties: COMPTIA A+ certified. Windows 2000/XP operating systems. Peoplesoft CRM Helpdesk Administration, Certified Helpdesk Professional (STI Knowledge), Windows XP/2000/NT Active Directory, WebLogic, Bugzilla, MSOffice 2003 and prior, VPN, MS Outlook/Exchange 2003, Symantec Ghost/AnitVirus, McAffee AntiVirus, Dameware, Remote Desktop, Blackberry, WEBEX, Magic HelpDesk, Remedy, Track-IT, Visio, MSProject, L1 Server Administration, Frontpage, Adobe Acrobat, Attest/GASP audit
Listed skills include Troubleshooting, Active Directory, Vpn, Technical Support, and 38 others.