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As a driven Client Partner with over a decade of experience in strategic account management and digital transformation across the IT and digital solutions sectors. I excel at expanding enterprise operations and managing high-value accounts, having demonstrated a strong track record of driving growth and fostering robust client relationships across North America, including key accounts like T-Mobile, BedBath&Beyond, ToysRUs, Darden and lululemon.Skilled in negotiating complex contracts and leading cross-functional teams, I consistently exceed business objectives in dynamic environments. My roles at companies like Altimetrik, Wipro and Critical Insight have honed my abilities in cybersecurity, SaaS, Cloud solutions, and advanced technologies such as AI and ML. I thrive in roles that challenge me to blend strategic sales initiatives with deep technical understanding, managing multifaceted programs that enhance customer satisfaction and loyalty.I have a proven track record of revitalizing client engagements, turning skepticism into partnerships, and consistently exceeding revenue targets by strategically enhancing service offerings. Passionate about leading by example, I have effectively mentored diverse global teams, ensuring high levels of communication and operational effectiveness.I am eager to leverage my expertise in client relationship management, strategic planning, and digital solution sales to drive success in a forward-thinking company. Let’s connect to discuss how I can bring value to your organization with integrity, innovation, and a commitment to excellence.
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Client PartnerAltimetrik Aug 2023 - Sep 2024Southfield, Mi, UsIn this capacity, I spearheaded Altimetrik's North American expansion for a major $20M account, fostering partnerships across the continent to enhance digital solution integration. I negotiated contracts and maintained strategic communications with regular client meetings. Throughout, I built and strengthened relationships with stakeholders from C-level executives to technical managers.Some of the key contributions include:* Doubled the utilization of North American-based resources, significantly enhancing regional engagement and support.* Generated a substantial increase in revenue, adding $5 million to the account within one year through strategic negotiations and expanded service offerings.* Effectively transformed a challenging client relationship, overcoming initial distrust to establish a robust partnership characterized by mutual respect and trust. -
Account DirectorCritical Insight Sep 2021 - Apr 2023Bremerton, Wa, UsWithin this organization, I educated customers on cybersecurity solutions specifically tailored to their unique security needs. By identifying client challenges, I strategically closed deals using consultative sales techniques across various sectors including SaaS, Pen Testing, Threat and Risk Analysis, and Compliance. I managed sales forecasts and pipelines, effectively utilizing Salesforce across diverse industries such as Retail, Fintech, Healthcare, HiTech, Automotive, Telecom, Manufacturing, Aerospace, and Government. Some of the key contributions include:* Conducted market research to gauge potential and systematically increased the sales pipeline by 50% each quarter.* Met and exceeded sales quotas each quarter by effectively selling cybersecurity services.* Tailored and delivered custom presentations for each potential client, directly addressing their specific needs and challenges, which enhanced client engagement and conversion rates. -
Account Director/Client PartnerWipro Limited May 2019 - Oct 2021Bangalore, Karnataka, InWhile serving this role, I built deep relationships with key enterprise accounts like T-Mobile, promoting a wide array of digital solutions including App Development, QA, Data Analytics, UI/UX, AI/ML, CX, and CI/CD. I effectively scoped, proposed, negotiated, and closed deals, significantly boosting adoption rates. I provided continuous client support by delivering executive reports and maintaining precise sales tracking metrics. I led project teams to ensure the successful completion and delivery of projects. Additionally, I developed and maintained strong contacts with both prospects and clients, driving new and repeat business effectively.Some of the key contributions include:* Enhanced the understanding and value of utilizing Crowd Sourcing as a viable solution, increasing its adoption.* Elevated Wipro's visibility within T-Mobile through strategic use of news feeds and internal advertising.* Conceptualized and executed a "TopCoder Day" at T-Mobile, featuring presentations from CEOs and VPs from both Topcoder and T-Mobile, strengthening strategic relationships. -
Principle Customer Engagement Manager At Ibm - Global Technology ServicesIbm Jan 2012 - Jun 2019Armonk, New York, Ny, UsDuring my tenure, I delivered significant value to top retail clients like Bed Bath & Beyond, Toys R Us, and Darden by tailoring IT managed services (SaaS, PaaS, IaaS, MSP, MSSP) and leading digital modernization efforts. I cultivated strong relationships with directors, vice presidents, and C-level executives, ensuring client satisfaction and loyalty. My strategic governance initiatives effectively resolved complex issues, transforming challenging accounts into successes. I led dynamic customer accounts, developed strategic plans, and managed contract negotiations, including creating Statements of Work and setting pricing.Some of the key contributions include:* Transformed previously negative accounts into positive references, enhancing company reputation and client trust.* Established effective communication boundaries between accounts and internal technical teams, optimizing workflow and information exchange.* Successfully sold and managed multiple projects from inception to completion, meeting all client expectations and deliverables. -
Other ExperienceAtg, Oracle, Stanford University, Nortel Networks, Mcafee (Network Associates), Telenav Jan 2010 - Jan 2016ATG - Oracle ·Client Partner Tasked with developing relationships with clients. Grew IT services and eCommerce software business. Directed and staffed B2B/B2C programs / projects for Professional Services division. Interacted with high-profile accounts (ex: Kodak, T-Mobile, Stanford University, Boeing, AT&T, LeHigh University, Genentech). Utilized firm’s software product lines: e-commerce and knowledge management. Delivered projects on-time and on budget. Led IT professional services team, acting as main contact for all client interactions during projects.Telenav logoTeleNavSunnyvale, CaShaped and grew software usage and integration services business, Business Technology Enterprise Division—B2B, for SaaS mobilization software company bringing in over $2M of add on business. Improved methodology for estimating and delivering Statements of Work (SOWs) creating quick turnaround time for new projects. Did thorough discovery sessions with client showing the client that we understood their needs and pain points leading to clearly defined and detailed projects assisting the clients in addressing their business needs and establishing a “trusted advisor” relationship within accounts.
Cindi Carlson Skills
Cindi Carlson Education Details
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Western Governors UniversityGeneral Coursework -
Devry UniversityTechnology Management Coursework -
University Of California, Santa CruzComputer/Information Technology Administration And Management
Frequently Asked Questions about Cindi Carlson
What is Cindi Carlson's role at the current company?
Cindi Carlson's current role is Seasoned Client Partner | Expert in Strategic Account Management and Digital Transformation | Driving Growth in IT and Digital Solutions.
What is Cindi Carlson's email address?
Cindi Carlson's email address is ci****@****ail.com
What is Cindi Carlson's direct phone number?
Cindi Carlson's direct phone number is +140884*****
What schools did Cindi Carlson attend?
Cindi Carlson attended Western Governors University, Devry University, University Of California, Santa Cruz.
What are some of Cindi Carlson's interests?
Cindi Carlson has interest in Horses, Exercise, Sweepstakes, Home Improvement, Reading, Sports, Home Decoration, Health, Cooking, Electronics.
What skills is Cindi Carlson known for?
Cindi Carlson has skills like Crm, Enterprise Software, Program Management, Saas, Integration, Requirements Analysis, Project Management, Management, Business Development, Professional Services, Team Building, Consulting.
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