Cindi Lynch Email & Phone Number

Cindi Lynch is a Training Program Manager at Stenograph at Stenograph.

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  Training Program Manager

  Stenograph

  Nov 1989 - Present - Raymond, California, United States

  Research, develop, launch, market, and maintain profitable subscription-based online learning community at ascend.stenograph.com (via Mighty Networks web platform, iOS, and Android apps), offered 24/7 on-demand access to webinars, office hours, with expert and collegial interaction (from concept to launch in 90 days, in response to COVID and changing market needs).Create and manage Training Agent Program: Qualify/certify new Training Agents for training delivery; provide resources for new software releases. Determine curriculum/standards for new agents. Monitor performance, conduct regular efficacy evaluations. Write/publish monthly Training Agent newsletter.Train external and internal customers on the technical features and functions of company software and hardware products. Lead in-person and remote instruction at industry conferences. Provide update and sales training at regional and national sales meetings. Determine Customer Training & Development direction and goals. Author DIY training videos and documentation, support marketing with regular blog contributions. Beta test company software and hardware. Evaluate potential company-marketed products: review software and hardware documentation produced by marketing and development.Maintain an expert knowledge of company marketed software and hardware products by participating in ongoing departmental education and through self-study; assist in research, benchmarking, and statistical tracking of training trends; work with product marketing and development regarding product enhancements and development; act as the liaison between development and training regarding customer issues. Represent Stenograph in online forums/social networking sites; facilitate communications between customers and Technical Support, Training, Sales, Marketing, and Development. Represent Stenograph in social networking groups in non-marketing, non-training roles.