Identify issues and trends with reports, software and logic, make recommendations, and trackProject managementInitiated scope of work and planned internal meetings for data mart projectActive participant of daily SWAT team callsBilling account manager for largest Marketplace client

Make cold calls to new and existing customers to explore business opportunities.Generate product &/or service interest by demonstrating product features and benefits.Develop a sales pipeline to support corporate growth initiatives.Exceeded sales quota by 200% during second and third months.

Positioned as the primary contact and key business partner for an assigned book of business, including monitoring client activity and revenue, preparing and submitting quotes and addendums, and informing clients of changes within the industry and/or lab. Initiated and led customer meetings which included onsite visits, customer reviews, and conference calls to enhance business relationships and resolve issues.• Partnered with Employer Solutions sales team on sales, implementation, and service strategies for customers to achieve business objectives. • Exceeded revenue goals by 10% year over year by upselling, making testing recommendations, and providing exceptional client support.• Identified a gap in the account transition process and developed an account transition checklist and intake form that resulted in efficiency and consistency.• Collaborated with a peer and Introduced and developed a department training guide.• Managed $7.5M book of business with 18 third party administrator accounts.

Implemented client pricing strategy in development and entry of final product assortment pricing. Proofread all routing photos, descriptions, and pricing prior to print or going live on e-store. Teamed up with Account Services Directors and Managers, Merchandisers, and Inventory to perform necessary job functions.Ran margin reports for assigned accounts and adjusted pricing to meet contractual obligations resulting in a savings of $23,000 over a 6 month period.

Coordinated and documented start-up efforts with sales, IT, lab vendors, and others as required. Researched, designed, and implemented policies and procedures for department. Administered and managed quality control, proficiency testing, and random testing programs. Collaborated with lab vendors to establish business, protocol, submissions, and panel requirements. Established and maintained all accounts within system while providing a high level of customer service and satisfaction to internal and external associates and clients. Identified concerns and generated effective solutions daily.• Streamlined processes and improved accuracy by developing training documentation.• Designed the custom panel request form which allowed the requestor to quickly and accurately request a new or custom panel to be created by the laboratory resulting in an average expense savings of 40 hours/week.• Improved the accuracy of new clinics and decreased the account establishment time considerably by developing a new clinic intake form that required submissions to be complete.• Managed D.O.T. random selection and blind specimen programs by running internal reports, ordering specimens, and reconciling the activity which resulted in a savings of approximately $25,000 per year.• Collaborated with the Oklahoma State Department of Health to create and implement the Quality Control and Proficiency Testing procedures that permitted the utilization of the instant test product which generated approximately $100,000 annually.• Earned “Above and Beyond” Peer Recognition Award twice.