Cynthia Thomas Email & Phone Number

New Port Richey, FL, US

• Cultivate culture of culinary excellence by leading team of over 30 professionals to enhance guest satisfaction and dining experiences. Collaborate with Executive Chef on menu innovation, cost control, and inventory.
• Increased guest satisfaction scores by 25% through bi-weekly and monthly leadership and staff development programs.
• Successfully restructured dining and kitchen operations from cafeteria style to luxury dining experience, resulting in elevating resident and guest dining experience.
• Contributed to optimizing operational efficiency by maintaining food costs at $8.50 per plate and managing monthly operational and payroll budget of 1.6M yearly.
• Exceeded monthly forecasts consistently by demonstrating strong financial acumen in culinary and dining operations.

• Led Catering and Conference Services departments by overseeing daily operations and ensuring exceptional delivery of services. Managed team of eight to conduct performance evaluations and fostering staff development..
• Surpassed expected annual revenue by 15-25% each month, contributing to financial success of establishment.
• Successfully executed high-profile events, such as Holiday Santa PJ Party generating $60K and Mardi Gras/Greasing of Poles with over $1M in revenue.

US

Palm Harbor, Florida, US

• Directed and oversaw Catering, Conference Services, Banquets, and Set-up Departments for seamless event execution and exceptional client service across over 100,000 sq. ft. of event space. Coordinated logistics for.
• Rebooked $1.2M in Catering Revenue within six months post-COVID-19 by leveraging expert recovery and client retention skills.
• Acted as primary liaison for PGA TOUR's Valspar Championship, managing weekly events, hotel blocks, and golf tournaments, generating over $6M in weekly revenue.
• Contributed to consistent 50% profit margin in close collaboration with Executive Chef to maintain budget and cost controls for Banquet Kitchen and House Services.
• Surpassed annual budget targets by 125% by reflecting strong financial acumen and strategic planning.
• Conducted monthly P&L reviews for Catering, Conference Services, Banquets, Banquet Kitchen, and Set-up Services, reporting findings and action plans to corporate.

Beginning in December (2016) assisted in building of Delphi and all components for the back of the system. In April, began training of Conference Service and Catering team with Corporate SOP's, Delphi, Menu Implementation as well as merge documents. Reviewed all components of Conference Services/Catering and remained as resource until opening in.

Middleburg, VA, US

Assisted in Grand Opening of Resort, working closely with the General Manager, filling in as Director of Conference Services. Setting up all SOP's for Conference Services and Catering, training and certification of all SOP's for Conference Services and Catering associates, training and building of forms, form letters, menus and items in Delphi, creation of.

Palm Harbor, Florida, US

Responsbible for planning of large and small convention groups.