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Accomplished and results-oriented professional with extensive experience in leading hotel and resort operations, renowned for cultivating culture of excellence and elevating guest experiences across prestigious establishments. Recognized for spearheading transformative initiatives; redefined operational standards to deliver luxury experiences, significantly enhancing guest satisfaction. Possess track record of exceeding financial forecasts and adeptly managing complex logistics for high-profile events, reflecting a blend of strategic planning and leadership abilities. Committed to continual improvement and staff mentoring, consistently driving revenue growth and operational excellence within the hospitality industry.
Unisen Senior Living
View- Website:
- unisenseniorliving.org
- Employees:
- 2
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Director Of Dining And Culinary OperationsUnisen Senior LivingNew Port Richey, Fl, Us
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Food & Beverage Director (Director Of Culinary & Dining Operations)Unisen Senior Living (Closed Due To Bankrupcy) Apr 2023 - Jul 2024Cultivate culture of culinary excellence by leading team of over 30 professionals to enhance guest satisfaction and dining experiences. Collaborate with Executive Chef on menu innovation, cost control, and inventory management. Coordinate event planning and menu design for diverse events, both internal and external. Forge strong relationships with residents, staff, and vendors through effective leadership and staff development initiatives. Ensured seamless service continuity for residents via crisis resolution amidst bankruptcy proceedings. Implemented strategic labor allocation aligned with census fluctuations, maintaining high morale among both staff and residents throughout the transition phase.● Increased guest satisfaction scores by 25% through bi-weekly and monthly leadership and staff development programs.● Successfully restructured dining and kitchen operations from cafeteria style to luxury dining experience, resulting in elevating resident and guest dining experience.● Contributed to optimizing operational efficiency by maintaining food costs at $8.50 per plate and managing monthly operational and payroll budget of 1.6M yearly.● Exceeded monthly forecasts consistently by demonstrating strong financial acumen in culinary and dining operations.
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Director Of Catering And Conference ServicesThe Royal Sonesta, New Orleans Oct 2022 - May 2023Led Catering and Conference Services departments by overseeing daily operations and ensuring exceptional delivery of services. Managed team of eight to conduct performance evaluations and fostering staff development. Implemented strong cross-departmental collaboration, rolling out weekly departmental meetings through effective leadership and staff development initiatives. Orchestrated logistics for large group events, including VIP experiences and corporate functions. Collaborated with Executive Chef to innovate menus and concepts for various events. Formulated and implemented standard operating procedures (SOPs) for departmental efficiency and consistency.● Surpassed expected annual revenue by 15-25% each month, contributing to financial success of establishment.● Successfully executed high-profile events, such as Holiday Santa PJ Party generating $60K and Mardi Gras/Greasing of Poles with over $1M in revenue.
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EaMckinsey & Company Jul 2022 - Oct 2022Us -
Director Of Catering And Conference Services; Banquets & Setup ServicesInnisbrook, A Salamander Golf & Spa Resort Jun 2014 - Dec 2021Palm Harbor, Florida, UsDirected and oversaw Catering, Conference Services, Banquets, and Set-up Departments for seamless event execution and exceptional client service across over 100,000 sq. ft. of event space. Coordinated logistics for large conference groups, including VIP experiences and corporate events, including scheduling and hosting Owner of company and Corporate Management while on site. Collaborated with multiple departments to develop and implement Standard Operating Procedures (SOPs) for banquet, set-up, and conference center kitchen operations, resulting in optimized service quality.● Rebooked $1.2M in Catering Revenue within six months post-COVID-19 by leveraging expert recovery and client retention skills.● Acted as primary liaison for PGA TOUR's Valspar Championship, managing weekly events, hotel blocks, and golf tournaments, generating over $6M in weekly revenue.● Contributed to consistent 50% profit margin in close collaboration with Executive Chef to maintain budget and cost controls for Banquet Kitchen and House Services.● Surpassed annual budget targets by 125% by reflecting strong financial acumen and strategic planning.● Conducted monthly P&L reviews for Catering, Conference Services, Banquets, Banquet Kitchen, and Set-up Services, reporting findings and action plans to corporate.● Enhanced community engagement and member satisfaction by orchestrating numerous member special events. -
Director Of Conference Services/Catering/Banquets/Set-Up (Task Force)The Henderson Apr 2016 - Nov 2016Beginning in December (2016) assisted in building of Delphi and all components for the back of the system. In April, began training of Conference Service and Catering team with Corporate SOP's, Delphi, Menu Implementation as well as merge documents. Reviewed all components of Conference Services/Catering and remained as resource until opening in November.During Opening, worked with Director of Conference Service to ensure smooth transition of opening events as well as private parties for owners. Also, assisted other operating departments (Banquets/Set-up) to assist with processes and corporate documentation to assist with their day to day operations.Continue to support the Conference Service/Catering Team as needed with reports and/or documents to assist with forecasting, event expected vs. actual etc. (current).
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Director Of Catering & Conference Services (Interim - Task Force)Salamander Resort & Spa Aug 2013 - May 2014Middleburg, Va, UsAssisted in Grand Opening of Resort, working closely with the General Manager, filling in as Director of Conference Services. Setting up all SOP's for Conference Services and Catering, training and certification of all SOP's for Conference Services and Catering associates, training and building of forms, form letters, menus and items in Delphi, creation of daily/weekly revenue reports. Also assisted with streamlining the Accounting and Banquet policies and processes for group business. Currently maintaining all SOP standards and policies with continued daily support to department which includes proofing of all Banquet Event Orders and Group Resume and/or any other tasks as requested by the General Manager. -
Convention Services ManagerInnisbrook, A Salamander Golf & Spa Resort Feb 2004 - Mar 2012Palm Harbor, Florida, UsResponsbible for planning of large and small convention groups.
Cynthia Thomas Skills
Cynthia Thomas Education Details
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Tarpon Springs
Frequently Asked Questions about Cynthia Thomas
What company does Cynthia Thomas work for?
Cynthia Thomas works for Unisen Senior Living
What is Cynthia Thomas's role at the current company?
Cynthia Thomas's current role is Director of Dining and Culinary Operations.
What is Cynthia Thomas's email address?
Cynthia Thomas's email address is ci****@****ook.com
What is Cynthia Thomas's direct phone number?
Cynthia Thomas's direct phone number is +172794*****
What schools did Cynthia Thomas attend?
Cynthia Thomas attended Tarpon Springs.
What are some of Cynthia Thomas's interests?
Cynthia Thomas has interest in Social Services, Economic Empowerment, Environment, Poverty Alleviation, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Cynthia Thomas known for?
Cynthia Thomas has skills like Event Management, Hotels, Hospitality Management, Resorts, Hospitality, Banquets, Catering, Hospitality Industry, Event Planning, Hotel Management, Convention Services, Food And Beverage.
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