Cindy P. Email & Phone Number

• Overall in-charge of the financial transaction in the Casino.• Attend guest in Slot machine concerns.• Handles customer complaints and inquiries.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• As a cashier I am responsible on handling mainly in large volume of cash, balancing float at the beginning and end of the shift.• Attend guest queries and concerns in general• Advertising our Casino At Sea products such as; Tournaments, Scratch cards, Lottery tickets and others.• Maintain confidentiality of customers' transactions.• Count funds and reconcile daily summaries of transactions to balance received float.• Assigned to train new cashiers with policies and procedures of the company and how the operation works onboard.• Aside from that, we also encourage the guest to cruise with us again in view of the fact that we are providing exceptional customer service and to be the vacation choice for everyone around the world.

United States

Outbound and Inbound callAppointment SetterWeekly meeting with sales department

Philippines

• As a cashier I am responsible on handling mainly in large volume of cash, balancing float at the beginning and end of the shift.• Attend guest queries and concerns in general• Advertising our Casino At Sea products such as; Tournaments, Scratch cards, Lottery tickets and others.• Maintain confidentiality of customers' transactions.• Count funds and reconcile daily summaries of transactions to balance received float.• Assigned to train new cashiers with policies and procedures of the company and how the operation works onboard.• Aside from that, we also encourage the guest to cruise with us again in view of the fact that we are providing exceptional customer service and to be the vacation choice for everyone around the world.

Philippines

• Maintained organized, presentable merchandise to drive continuous sales.• Used consultative sales techniques to understand customer needs and recommend relevant products and services.• Helped customers complete purchases, locate items and join reward programs.• Trained newly hired sales consultant regarding sales and retail industry and company’s policies and procedure.