Establish business processes that provide our customers with a differentiating service! Define global best practices that enhance our presence within the chemical industry, allow us to strengthen our technology systems, and develop our employees.

Lead North America 28-member customer service, shipping, import and SAP master data teams. Analyze and evaluate on-time delivery performance; ensure maintenance of material stocking levels to support customer requested and standard lead times; ensure appropriate international movement of material (both import & export) necessary to support business and customers; mentor and train personnel to enhance customer focus and satisfaction; evaluate and recommend continual improvement areas across… Show more Lead North America 28-member customer service, shipping, import and SAP master data teams. Analyze and evaluate on-time delivery performance; ensure maintenance of material stocking levels to support customer requested and standard lead times; ensure appropriate international movement of material (both import & export) necessary to support business and customers; mentor and train personnel to enhance customer focus and satisfaction; evaluate and recommend continual improvement areas across supply chain; work closely with other regions globally to identify and implement best practices. Ensure proper completion and maintenance of SAP master data to support all business functions; recommend improvement areas for SAP functions and train business areas on changes. Show less

Manage S&D module data to support North American sales with a 5-member team. In addition, responsible for managing sample room personnel to support all samples domestically an internationally shipped to customers. Identify and recoomend continual improvement efforts within SAP for business. Mentor and train personnel on SAP functions in multiple areas including S&D, QM, PP, MM and customer complaints.

Responsible for all code and master data creation to support US manufacturing operations in North America; support business changes by working special project teams; develop and maintain all Quality master data; work with global teams on eight different SAP implementations. Identify and assist with continual improvement efforts. Travel domestically and internationally as required.