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Cindy Baker Email & Phone Number
Treasury Management Technical Support Supervisor
at
First Horizon Bank
1 work email found
@firsthorizon.com
1 phone found area 423
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Treasury Management Technical Support Supervisor
Location
Memphis, Tennessee, United States
Company size
Who is Cindy Baker? Overview
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Quick answer
Cindy Baker is listed as Treasury Management Technical Support Supervisor at First Horizon Bank, a with 249 employees, based in Memphis, Tennessee, United States. AeroLeads shows a work email signal at firsthorizon.com, phone signal with area code 423, and a matched LinkedIn profile for Cindy Baker.
Cindy Baker previously worked as Treasury Mangement Technical Support Consultant / Team Lead at First Horizon Bank and Supervisor, Treasury Onboarding at First Horizon Bank. Cindy Baker holds Microsoft Office Technial Certificat from Southwest Tennessee Community College.
Company email context
Email format at First Horizon Bank
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{first_initial}{last}@firsthorizon.com
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AeroLeads found 1 current-domain work email signal for Cindy Baker. Compare company email patterns before reaching out.
Profile bio
About Cindy Baker
Cindy Baker 901-497-7196Ricefan8069@yahoo.comTreasury Management Technical Support Consultant seeking new opportunities, motivated initiative-taker, tenacious with projects and loves a challenge. Strong commitment to preserving policies and procedures, highly effective communicator, energetic, creative, and hardworking individual with the following strengths: organized multi-tasker with the ability to track and complete complex projects from concept to completion. Experience working with program/applications: Microsoft Office 2010 (Word, Excel, and Power Point), Microsoft Office 360. Working knowledge of Webex, RPPS MasterCard Connect, Dropbox, InStep, AS400, Ensenta, (mRDC), Treasury Connect/ Business Connect, FFI aka Biz Central, Enterprise (Remote Deposit Capture) PEP, vEdit, First Data, J & B, and various NACHA file software. Social Media Experience: Facebook and LinkedIn. Cloud based software experience: Salesforce (Customer Management), SharePoint (Document Storage), JIRA (Issue Tracking) and Sales Force/nCino.EmploymentFirst Horizon National Corporation
Current workplace
Cindy Baker's current company
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First Horizon Bank
Employees
249
AeroLeads page
9 roles · 27 years
Cindy Baker work experience
A career timeline built from the work history available for this profile.
Treasury Management Technical Support Supervisor
Current• Monitor phone queues and answer calls as needed• Investigate and work any assigned escalations to completion. Work with internal clients and other departments to determine the root cause and resolution of the client’s issue(s)• Monitor white glove incoming mailbox for high priority clients • Work escalated inbound call issues from clients and internal partners• Review calls and coach team members to improve performance, increase volume, and meet or exceed their assigned goals• Complete supervisor tasks: E-time, management of vacation and personal time• Test and support upgrades to Cash Management aka Treasury Management products in a changing environment• Guide Online demonstrations for prospective clients• Knowledgeable with the following: Lockbox, ACH, Wire, PCard, Online Bill Pay, Electronic Bill Pay, Check Positive Pay, ACH Positive Pay, mRDC, Controlled Disbursements, RDC, ZBA, Paycard, and Online Banking
Jan 2021 - Present
Treasury Mangement Technical Support Consultant / Team Lead
Current
Mar 2019 - Present
Aug 2019 - Mar 2023
Treasury Management Analyst, Sr
• Reconcile Tier 1 calls and assist clients with use of services.• Implement the setup of complex products such as Lockbox, and Electronic Bill Pay.• Onboard multiple products at one time for new customers.• Crate an elevated level of client satisfaction across Treasury Management client base.• Effectively manage client issues identified in the production environment. • Commit to timely resolution of simple issues by using good integrative thinking skills. • Well, educated on features and functionally of all Treasury Management products.
Jun 2004 - Aug 2021
Treasury Management Operations Lead
• Prepare procedures and guidelines for staff as new Treasury/Cash Management products become available.• Resolve escalated issues from business clients.• Execute team huddles, difficult discussions, one-on-ones and performance reviews, development, and execution of training plans.• Monitor work queues and assists with follow up to ensure tasks are completed within SLA’s • Implement new product capabilities, operations accuracy, and customer service is strong and competitive overall. • Effectively support Cash Management Sales Officers and Branch Personnel in pre-sale calls and implementation of new services.• Identify gaps and develop procedures for current processes, coach team members to improve performance, increase volume and meet or exceed their assigned goals.• Complete BBOL Pod supervisor tasks: E-time, management of vacation and personal time, execution of team huddles, difficult discussions, one-on-ones and performance reviews, development, and execution of training plans.• Track and communicate assigned Reporting: Weekly Team Stats, Onboarding vs Servicing, Stalled Record Report.• Reconcile Daily SLA Report for errors and to ensure no client requests have stalled• Identify gaps and develop procedures for current processes.
Aug 2019 - Jan 2021
Treasury Management Operations Lead
• Prepare procedures and guidelines for staff as new Treasury/Cash Management products become available.• Resolve escalated issues from business clients.• Execute team huddles, difficult discussions, one-on-ones and performance reviews, development, and execution of training plans.• Monitor work queues and assists with follow up to ensure tasks are completed within SLA’s • Implement new product capabilities, operations accuracy, and customer service is strong and competitive overall. • Effectively support Cash Management Sales Officers and Branch Personnel in pre-sale calls and implementation of new services.• Identify gaps and develop procedures for current processes, coach team members to improve performance, increase volume and meet or exceed their assigned goals.• Complete BBOL Pod supervisor tasks: E-time, management of vacation and personal time, execution of team huddles, difficult discussions, one-on-ones and performance reviews, development, and execution of training plans.• Track and communicate assigned Reporting: Weekly Team Stats, Onboarding vs Servicing, Stalled Record Report.• Reconcile Daily SLA Report for errors and to ensure no client requests have stalled• Identify gaps and develop procedures for current processes.
Aug 2019 - Jan 2021
Lead Client Specialist Business Service Center
Jul 2004 - Aug 2019
Collector
First Tennessee Bank
2000 - 2004
~4 yrs
4 education records
Cindy Baker education
Microsoft Office Technial Certificat
Bachelor Of Business Administration - Bba, Finance, General
Finance, General
Associate'S Degree, Business/Commerce, General
FAQ
Frequently asked questions about Cindy Baker
Quick answers generated from the profile data available on this page.
What company does Cindy Baker work for?
Cindy Baker works for First Horizon Bank.
What is Cindy Baker's role at First Horizon Bank?
Cindy Baker is listed as Treasury Management Technical Support Supervisor at First Horizon Bank.
What is Cindy Baker's email address?
AeroLeads has found 1 work email signal at @firsthorizon.com for Cindy Baker at First Horizon Bank.
What is Cindy Baker's phone number?
AeroLeads has found 1 phone signal(s) with area code 423 for Cindy Baker at First Horizon Bank.
Where is Cindy Baker based?
Cindy Baker is based in Memphis, Tennessee, United States while working with First Horizon Bank.
What companies has Cindy Baker worked for?
Cindy Baker has worked for First Horizon Bank and First Tennessee Bank.
How can I contact Cindy Baker?
You can use AeroLeads to view verified contact signals for Cindy Baker at First Horizon Bank, including work email, phone, and LinkedIn data when available.
What schools did Cindy Baker attend?
Cindy Baker holds Microsoft Office Technial Certificat from Southwest Tennessee Community College.
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