Cindy Beauchamp Email and Phone Number

Administrative support to the Chancellor/Dean.

Team leader over claims specialists investigating coverages.

to performance leader position to lead team leaders and processors. Foster an environment in which customers enjoy high levels of customer service and employees are motivated to deliver top performance in areas such as quality, customer experience, surveys and handle times. Recruit, interview, hire and train qualified candidates to assure call center is staffed properly to handle inflow of incoming and outgoing calls. Selected Contributions:On target to reduce staff turnover by 12% in 2010, benchmarking a record-setting improvement in staff retention due to the success of employee-development, better recruiting and interview processes and morale-building programs and employee recognition.Served on special taskforce charged with turning around unmanageable outbound calling statistics. Identified and trained correct set of processors to manage the outbound calling volume efficiently and successfully.Successfully identified and moved lower metric areas from eighth place to first place.

Evaluate injuries of insured parties and work with attorneys to come to agreeable settlements of injuries.

Advanced to increasingly responsible positions, beginning with auto liability adjuster working with customers informing them of coverage issues, negotiating liability and providing customer service skills to explain process of insurance claim. Working with attorneys representing injured customers, negotiating settlements and assessing injuries.Selected Contributions:Customer Service Excellence Award

Analyze and trouble shoot software problems for customers and provide process improvement suggestions. Provide excellent customer service to ensure customers meet all deadlines and compliance requirements.Project coordination for senior management staff, travel arrangements, reporting, office communication, evaluation and purchase of office equipment, chair of office events and functions, manage executive calendars.