Facilitated communications between Cleco, Deloitte Consulting, and Third-Party Service Providers and Vendors. Assisted business process owners with requirements gathering and building the product backlog for the Request-to-Complete business process improvement project. Provided supporting project documentation, including business cases, cost estimates, and change requests for project releases. • Assisted the Distribution and Data Science Teams to revamp the ORS (Outage Reporting System) database to produce meaningful interactive reports and data visualizations in Tableau.• Supported the efforts of the Distribution Team and Deloitte to streamline SAP Work Order and SAP Notification processes.• Worked closely with Business Owners to groom the backlog to ensure maximum value add for the end users.• Championed the importance of Data Governance and Standards, when the product backlog included data changes.• Facilitated efforts to interface with external data providers, including troubleshooting sessions and end-to-end testing.• Developed business case for Joint Pole Use, replacing a completely manual process, including interfaces with SAP and Esri, stressing the importance of Data Ownership and how it affects Data Governance and Data Standards.

• Facilitated knowledge transfer for managing and grooming a Product Backlog and developing effective User Stories, including templates and instructions. • Spearheaded effort to integrate with Shell UK using the EDI 846, Inventory Inquiry Advice, and wrote an Implementation Playbook for the next iteration.• Expedited communication and collaboration with Business Operations, Users, Developers, and Management to streamline business processes and integrate shared data to create an integrated suite for Demand Forecasting and Inventory Management.

• Focused on developing, implementing and documenting repeatable processes for Delegation of Authority support and maintenance.• Synched disparate data systems, HR, Internal Control and Procurement by overseeing the export of shared data to a data warehouse.• Increased data integrity and reliability by designing and overseeing the implementation of data governance policies for database maintenance, retention and nomenclature.• Reduced reconciliation man-hours by streamlining manual data processes with VBA and canned SQL queries.• Developed Key Performance indicator dashboards in Excel, per CFO requirements.

§ Building and implementing Data Governance Program for ERP Master Data to improve data cleansing efficacy for new acquisitions and BI quality. § Designing and promoting SharePoint as an enterprise wide communication forum and access point for enterprise applications and tools. § Assisting departments to streamline and integrate work processes, specifically online services with the ERP.§ Investigating additional opportunities for electronic business transactions beyond traditional EDI both internally and externally.

§ Designed, developed, and implemented interim solution for PHMSA Pipeline Data Integrity Project, using VBA and SQL Statements.§ Designed and directed implementation of automated web solution enabling non-SAP users to enter Equipment into SAP via Web Services.§ Designed and managed implementation of Gap Analysis Application that automatically sought and reported out-of-sync conditions between the GIS and Maximo.§ Established standards for data collection, gap analysis and data cleansing for multi-million dollar Asset Management Project (Maximo).§ Defined and designed the new Data Analysis Department, including job descriptions, career paths and career development.

§ Gathered requirements to define and streamline the Unocal’s tax reporting.§ Designed and developed online tools, considerably reducing the manual effort required to produce electronic tax documents.§ Utilized RDBMS skills to connect directly to data sources, eliminating Business Unit responsibility for providing data.

§ Used extensive market knowledge to define business rules and processes for Northeastern markets, including internal controls.§ Designed Oracle database for in-house Customer Information System through effective requirements gathering and data modeling.§ Applied programming skills to develop user friendly, interactive Customer Information System UI.§ Designed and developed web Enrollment Wizard for brokers and other Sales Agents. § Employed thorough knowledge of FTP and other communication methods to fully integrate CIS with external partners. § Used negotiation skills to effectively assist in selection of EDI Service Provider.

§ Effectively utilized business analysis skills to significantly reduce 824 backlog.§ Kept Excelergy Pilot on track through successful use of project management skills.§ Produced significant reduction in outstanding receivables through significant enhancements to Inadvertent Switch process.§ Selected geo-coding vendor for regulatory reporting by effectively using negotiation skills and familiarity with service agreements.§ Generated PUCT Census Tract reports utilizing extensive RDBMS expertise.

§ Effectively used Six Sigma concepts to automate SCR727 processes. § Created effective analysis tools by developing SCR727 data warehouse and custom reports. § Performed in-depth analyses of Texas Market issues with exceptional problem solving skills.

§ Completed Avista Advantage project on time through proactive project management, compensating for client's two-month delay§ Achieved successful project implementation through well-developed test plans and test cases.§ Eliminated expectation gaps through detailed, well-written project reports and documentation.§ Developed effective client web reports through comprehensive requirements gathering.

§ Pinpointed strengths and weaknesses of Texaco's and Chevron's EDI and E-commerce processes through Gap-Fit analysis. § Successfully merged Texaco's EDI and E-Commerce processes into Chevron's systems through detailed work plan and task list.§ Achieved 100% trading partner compliance through successful change management program.§ Ensured data integrity of merged data through meticulous data conversions and data cleansing

§ Established effective maintenance and support team by developing and providing clear, concise training materials. § Achieved 100% compliance with new trading partners through proactive and thorough testing.§ Reduced blocked transactions 50% by strategic map changes.§ Enabled transaction tracking and reporting by developing and implementing EDI data warehouse.§ Increased transaction volume 25% by developing SAP EDI enhancements to accommodate trading partner's requirements.

§ Developed effective SAP EDI processes by accurately assessing business units' needs. § Successful data cleansing and conversion from legacy applications to SAP by effectively utilizing RDBMS and integration skills.§ Effectively communicated necessary changes to trading partners by developing new implementation guides.§ Successful implementation of SAP EDI processes through development of detailed test plans and test cases.

§ Eliminated manual reconciliation by designing and developing data warehouse to integrate EDI applications with AP.§ Achieved 50% error reduction for EDI utility and telecommunication invoices by developing VB replacement for mainframe application.§ Attained 97% billing accuracy and enabled PC asset tracking by developing and implementing multi-company interactive web application and data warehouse. § Increased electronic invoice activity 75% by providing CSV, XML, and text file solutions to non-X12 capable trading partners. § Significantly reduced outstanding payment research by developing and implementing integrated web application for vendors.

§ Increased business unit EDI buy-in 45% through effective education. § Reduced end user telephone support 33% by developing clear, concise user's manuals and CD ROM tutorials.