Description Responsible for the coordination of all aspects involved with finalizing the loan closing process. Communicates with client, borrower, internal staff and other associated outside agencies to facilitate all closing issues in a timely manner.ESSENTIAL DUTIES & RESPONSIBILITIES:•Review Work In Progress report to ensure completion. •Responsible for closing documents in accordance with state requirements and client instructions. •Review of Title Commitment for clearance. •Secure lender approval of loan closing documents. •Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner. •Maintain open communication with team members and team leader. •Confirm closing dates, location, documentation, and funds due at closing with borrowers. •All other duties as assigned.

Customer support of a nationwide client base for the set up of real estate loan programs to create loan closing document packages for lenders.Verifying calculations for the Federal Truth-In-Lending; including payment streams, APR, Amount Financed and Finance Charge; Aggregate Analysis.Setting up various products from Government Loans, Fixed Rate, and Adjustable Rate products.Training clients how to use a web based Data Entry system. Methods: phone, in person or through a WebX type program.Working daily with customers on setting up new programs, explaining loan programs, calculations so they in turn could explain this information to the borrower.Responsibilities also include testing of loan calculations to determine accuracy when printed on loan documents, adherence to compliance laws, and loan document creation using Microsoft Word.Handle customer inquiries, complaints, billing questions and service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.Helped company attain the highest customer service ratings as determined by external auditors. Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Directly responsible for a range of employees supporting a nationwide customer base.Responsible for the prioritization of department projects to ensure deadlines are met.Daily interaction between employee and clients to resolve difficult situations.Organized and streamlined department to better serve the clients and company, developed department from a staff of three to six.Hired and trained staff to resolve complex questions.Responsible for the training of new personnel.Preparation of annual performance evaluations.Customer support of a nationwide client base for the set up of real estate loan programs to create loan closing document packages for lenders.Verifying calculations for the Federal Truth-In-Lending – including payment streams, APR, Amount Financed and Finance Charge; Aggregate Analysis.Setting up various products from Government Loans, Fixed Rate, Helocs, CP and Adjustable Rate products including – fully amortized, interest only and Option Arms.Training clients how to use a web based Data Entry system. Methods: phone, in person or through a WebX type program.Working daily with customers on setting up new programs, explaining loan programs, calculations so they in turn could explain this information to the borrower.Responsibilities also include testing of loan calculations to determine accuracy when printed on loan documents, adherence to compliance laws, and loan document creation using Microsoft Word.Handle customer inquiries, complaints, billing questions and service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.