Responsible for overseeing all retail operations at multiple locations

salesHome ConsultationsCustomer ServiceResponsible for total home furnishings

Assisted in managing remodeling processes of 3 stores * Ensured that distribution, merchandising, and price-point objectives were achieved * Oversaw retail operations for 16 stores throughout the New England region * Trained store managers and sales staff, developing managerial talent by reviewing monthly productivity and identifying strategies for improvement and creating improvement plans for individual employees when needed * Trained, developed and motivated staff, maintained budgetary controls, loss prevention, inventory control, and merchandising standards

* Handled all problem solving, leadership and communications, sales training, hiring and customer relations for the Lewiston location * Facilitated monthly sales and motivational meetings for the district * Provided direction and guidance to team members ensuring execution of corporate operational programs * Provided guidance to managers helping them to obtain short-term and long-term goals * Developed a strong team environment encouraging a positive and motivated sales force * Controlled costs while improving the quality of service through encouraging improved employee performance, setting stringent goals, and developing specific programs and policies to attain those goals * Set up new stores and managed overall training for new Store Managers and management team * Resolved customer problems and ensured satisfaction throughout the district * Responsible for running the district in District Managers absence * Conducted all second interviews for management positions throughout the district * Responsible for the training of all new Shift Leaders, Sales Mangers and Store Managers throughout the district

* Handled merchandise placement and presentation * Maintained responsibility for daily operations, banking, loss control, payroll, budgeting, hiring, and staff development. * Demonstrated equipment operations and work procedures to new employees and assigned employees to experienced workers for training * Recommended and implemented measures to motivate employees and improve production methods, equipment performance, product quality, and efficiency * Determined standards, production and rates based on company policy, equipment and labor availability, and workload * Planned and established work schedules, assignments, and production sequences, to meet production goals * Directed and coordinated the activities of employees engaged in production and processing of goods

* Personally addressed and resolved customer complaints upon escalation by assistant managers * Coached and mentored employees on business development, personal growth and performance management * Supervised management staff, emphasizing sales performance and high standards of store operations * Helped coordinate remodeling and relocating efforts in older stores * Inventory coordinator for the state of Maine. Traveling to four stores with an inventory team to conduct and reconcile inventories yearly.