(HSBC acquired Metris Companies Dec 2005. HSBC closed MN site Dec 2009)Provided administrative support to EVP/CIO Consumer Finance. Managed staff and all operations of the site Mailroom/Copy Center and oversaw other administrative assistants. Managed all Facility related issues including site planning and main point of contact with Facilities Depratment.1. Provided administrative support (i.e. answer phone, special projects, monitored and processed e-mails, mail, managed calendar and travel schedule, including making all travel arrangements, approved miscellaneous invoices). 2. Managed all aspects of Mailroom/Copy Center operations and staff (i.e. monitor operations efficiencies and staffing productivity, monitor equipment, manage inventory and approve all office supply orders, Iron Mountain, and other miscellaneous invoices).3. Managed Facilities space planning and coordinated all employee work space assignments (i.e. assign work space, process work orders and coordinate related activities with outside facility vendors, etc.).4. Coordinated all facilities maintenance related issues with HSBC staff and outside vendors as required to ensure the efficient and safe operations of the site. Make decisions based on specific issue(s) and communicated to EVP.5. Oversaw performance of on-site security contractors and report issues to off-site security management as necessary.6. Coordinated emergency evacuation procedures and assign emergency response teams for the Minnetonka space.7. Managed distribution of internal communications to Minnetonka employees and contractors (includes creating memoranda for distribution).8. Coordinated site-wide events and manage distribution of event tickets.9. Monitored and managed adherence to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events (e.g. shredding policies).

Directly assisted Chairman and CEO on professional and confidential level.Arranged private and commercial plane reservations for Executive Management staff.Provided administrative and travel assistance for Board of Directors.General oversight, coordination and execution of events planning for 6 locations.Planned and executed Annual Executive Offsite program for executive staff and their families.Coordinated and maintained corporate merchandise program.Responsible for coordinating facility maintenance and moves.

Provided administrative support to President.Liaison to company personnel and customers.Coordinated all business meeting arrangements.Managed construction of new development/expansion projects.Responsible for Copy/Mail Center operations and personnel.

(Metris formed in 1994 and became public in 1996)Provided administrative support to SVP Operations and SVP Financial Services.Arranged detailed travel itineraries.Prepared correspondence.Screened phone calls and mail.

Directly assisted CEO, President, CFO, and 4 Vice Presidents.Responsible for dictation and transcription of all correspondence.Arrange detailed travel itineraries.Update 401(K) program.Screening phone calls and mail.

Directly assisted CEO on a professional and confidential level.Prepared correspondence and legal documents.Responsible for all office operations.

Provided direct assistance to the President and General Mangaer on a professional and confidential level.Responsible for transcription of all correspondence.Prepared payroll.Updated personnel records and employee insurance benefits.Tracked production goals.Ordered and distributed office supplies.