Making outgoing calls to existing clients to gather feedback on products and through consultative sales techniques and relationship building, sell additional products. I was consistently in the top 10% for sales.

Answering incoming calls from existing customers to provide exceptional customer service. This included billing questions and disputes, troubleshooting, ordering new services, etc.

Contacting business owners by phone to explain the benefits of BBB Accreditation and inviting them to apply. Consistently exceeded sales quotas and have been one of the top ten salespeople in the country on multiple occasions.

Responsible for meeting or exceeding sales objectives for assigned accounts by promoting and selling training services through professional, consultative sales techniques and long-term customer relationships.

Delivered extraordinary customer care by responding to questions concerning customer accounts. Grew customer relationships on each call that resulted in measurable customer value. Documented necessary account information and offered solutions that benefit the customer and the company.

Contacted business owners to invite them to apply for BBB Accreditation. I consistently exceeded sales quotas and was one of the top ten salespeople in the country for the month on several occasions.Select Portfolio Servicing

Contacted clients that were in foreclosure status on their mortgage to provide them with options such as loan modification, forbearance agreements, pre-foreclosure sales, etc. Worked with clients to find and recommend solutions.

Provided customer service to cellular phone customers. This included billing inquiries, equipment inquiries and price plan inquiries. Handled disputes and provided troubleshooting when necessary.

Provided marketing, sales and customer service to mortgage clients. Used demographic reports to find new clients and assisted them through the application process. Handled loan processing as well.

Researched and evaluated schematics and maps to identify potential problems with existing phone lines and facilities that prevented digital service to customers. Coordinated plans with engineers to update facilities to accommodate data transmission.

Provided customer service to small-business clientele. Exceeded sales quotas by utilizing consultative sales techniques. Accurately input service orders, scheduled installation and tracked all orders to completion.

Responsible for contacting past due customers by telephone or written correspondence to negotiate suitable payment arrangements that would allow them to bring their accounts current.