Accomplished account leader with demonstrated expertise driving revenue, market share, margin growth, and client retention for technology companies targeting the Enterprise & Government verticals. Recognized throughout career for a superior combination of technical depth and customer-facing strengths, including the ability to attain "trusted advisor" status with CxO-level audiences and cultivate, manage, and grow relationships with key IT decision-makers. Known for a highly energetic, collaborative work style—combined with a special talent for addressing escalated issues, resolving complex political/technical problems, and turning around troubled client relationships to ensure long-term satisfaction and retention.Areas of expertise include:• Strategic Account Management, Development & Growth• Customer Success & Engagement • P&L Management (Account-Based)• Government Contracting Processes• Contract Renewals / Negotiations • Pricing & Proposal Development • Customer Loyalty & Retention • Sales Engineering & Solution Design• Sales Reporting & Forecasting • Upselling & Cross-Selling• Cross-Functional Collaboration • Consulting & Professional Services• Technical Project Management • Staff Utilization & Resource Allocation • Salesforce CRM ProficiencyEducational credentials include a Bachelor of Engineering Degree from Carleton University, along with Professional Engineer (P.Eng) designation and Project Management Professional (PMP) certification. Hold Top Secret & Top Secret Signals Intelligence Information Access Security Clearances. Additionally have completed extensive professional development coursework, including courses such as Account Delivery Executive Training; Empower Account Leader; and Better Contracts, Better Deals, Better Results