Cindy Cavanaugh Email & Phone Number

St Louis, Missouri, United States

• Plan, coordinate, and direct software related activities for applications used by Law Enforcement and other partners.
• Direct the daily operations of an Agile team of 10 software developers, 2 testers and a product owner. Primary responsibilities are establishing priorities, developing standards, and setting deadlines.
• Meet with directors, managers, developers, and vendors to solicit cooperation and resolve problems.
• Create project plans to coordinate project activity.
• Consult with users and stakeholders to assess computing needs and system requirements.
• Plan the installation and maintenance of computer hardware and software.

Greater St. Louis Area

• Responsible for team deliverables, personnel, department policies, standards, and procedures.
• Lead high-performing teams of up to 25 people focused on delivering multiple programs simultaneously.
• Created data points for key performance indicators (KPIs) to determine opportunities for improvement. o Determined breadth of regression testing scenarios that could be reduced based on analysis of test cases run.
• Consistently exceeded the defect removal efficiency KPI goal of 97% compared to an industry standard of 95%. Maintained 98% from 2015-2017, minimizing customer impact due to defects not being detected in production.
• Development of team members in effective communication, motivation, conflict resolution, understanding team dynamics, and change management. Created a collaborative environment where people were able to work together.
• Responsible for the successful implementation of new Advisor Services and Managed Accounts platforms for the organization. These platforms supported over $15 billion in customer assets.

Greater St. Louis Area

• Ownership of the estimation, assignment, and allocation of testing resources for projects.
• Manage day to day activities on assigned projects including resource planning, team allocations, and ensuring test artifacts are created and timelines are met to confirm project delivery.
• Partner across IT and the Business to ensure QA information is shared with key stakeholders as required.
• Mentor direct reports on interactions with business partners, development, and project management to aid employee growth.
• Increased team knowledge on applications showing confidence to business that testing is completed accurately, and increasing flexibility in project staffing since team members could easily transition between teams.
• Provide continuous feedback on employee performance; complete and conduct biannual performance reviews.

Greater St. Louis Area

• Accountable for the creation of test cases and test plans to ensure business and technical requirements have been met.
• Worked with project teams to review and provide feedback on requirements and technical specifications to improve software quality and validate that requested changes were implemented.
• Wrote test plans and test cases to ensure the changes were working as designed and met the customers’ expectations.
• Mentored junior team members on applications and QA processes. Conducted team and individual training sessions where I was a subject matter expert.
• Prior to the implementation of the Quality Center test management tool, created templates that could be used to track test cases, document expected and actual results to enable data driven communication with the.

Greater St. Louis Area

• Facilitated communication between the client and the global test execution team as test lead.
• Tracked project progress and reviewed critical dates daily for ongoing projects. Participated in weekly group lead meeting to discuss ongoing projects and issues with business team members, allowing all to understand.

Greater St. Louis Area

Analyzed requirements, created test plans, wrote and executed test cases, and prepared final test results documentation.

Greater St. Louis Area

Determined software design and necessary code changes required, in COBOL, to deliver customer requirements.

Master Of Business Administration (Mba)

Master Of Arts, Information Technology Management

Bachelor Of Science, Computer Science

Bachelor Of Arts, Business Administration