Quality Assurance Manager
Greater St. Louis Area
Responsible for team deliverables, personnel, department policies, standards, and procedures. • Lead high-performing teams of up to 25 people focused on delivering multiple programs simultaneously. • Created data points for key performance indicators (KPIs) to determine opportunities for improvement. o Determined breadth of regression testing scenarios that could be reduced based on analysis of test cases run versus the number of defects detected thereby improving testing efficiency.o Ability to monitor team effectiveness from release to release to determine appropriate staffing. • Consistently exceeded the defect removal efficiency KPI goal of 97% compared to an industry standard of 95%. Maintained 98% from 2015-2017, minimizing customer impact due to defects not being detected in production.• Development of team members in effective communication, motivation, conflict resolution, understanding team dynamics, and change management. Created a collaborative environment where people were able to work together effectively, and increased willingness to assist and mentor teammates. • Responsible for the successful implementation of new Advisor Services and Managed Accounts platforms for the organization. These platforms supported over $15 billion in customer assets.• Active member of the Advisor Services Program Review Board that set the direction of the overall platform redesign with voting rights, and giving and receiving information on program progress. • Cultivated key relationships with PMO, Development, Application Support, Change/Release Management, and business partners communicate new ideas, challenges and successes.• Provided guidance on the Agile suitability for projects based on established criteria, and when new projects could begin.• Engagement survey results and feedback from my team for 2016 and 2017 showed a favorability rating of 74% and 87% respectively, compared to company results of 55% for 2016 and 52% for 2017.
