Cindy Chong Email & Phone Number

Singapore, Singapore

1) Customer Service Administration- Assist in the co-ordination and service desk administration for internal/external users to improve customer service and satisfaction.- Logging of services requests and incident tickets on behalf of customers.- Ensure service desk phone line is transferred to external contractor after every business day.- Assist to update the service desk procedure and process documentation as and when required.- Assist in preparation of monthly statistics reporting to Management.- Assist in updating on-call duty roster.2) Budget Reporting- Liaise with department members to update and maintain the department budget tracking.- Track the respective projects spending and record in the budget tracking sheet.- Provide reporting and assist the department head / team leads and participate in monthly financereporting meetings.3) User Accounts Administration and Review- Manage internal and external user accounts (de) registration / (de) provisioning and account access.- Assist in the user accounts preparation for IT environment (dry run) related changes.- Assist in monthly and quarterly accounts review and security review.- Compile and prepare the list of related service requests as supporting evidence for the accountsand security review.- Manage annual account validation with customers to identify dormant accounts that are no longerrequired and working with customers to complete requests to disable those accounts.- Prepare and dispatch of RSA tokens to customers.- Support for bi-yearly RSA Token Replacement exercise.- Track and follow-up with Technology administrators for exit clearance checklist for leavers- Monthly data centers access report submission.- Administer and maintain the customer contact list as and when required.- Liaise and coordinate with customers for the dates for application testing.4) General Administration Duties- Assist to coordinate department events.- Call for monthly report preparation, etc.

Singapore

- Responsible for day-to-day Accounts Payable or Accounts Receivable function.- Process staff claims, manage petty cash, and handle intercompany transactions.- Preparation of relevant month-end journal entries.- Assist with GST preparation and submission.- Prepare bank reconciliation statement monthly.- Assist with audit schedule, attend to external auditor queries

Singapore, Singapore

- Responsible for day-to-day Accounts Receivable function.- Handle Petty Cash Claim.- GL entries for monthly routing expenses.- Inter-company billing.- Maintenance of Fixed Asset.- Bank reconciliation.- Prepare audit schedule and liaise with auditor.

Singapore

- Monitor the aging of receivables and follow-up on collections.- Assist in preparing invoice, monthly report, perform day end closing, payment vouchers andcheques.- Input invoices into accounting system, handle payment to suppliers.- Verifies vendor accounts by reconciling monthly statements and related transactions.- Disburses petty cash by recording entry and verifying documentation.- Other ad-hoc duties as assigned.

Kuching, Sarawak, Malaysia

- Prepared Delivery Order, Invoices, Purchase Order, etc.- Assisted in the preparation of Quotation.- Key in Suppliers' invoices, prepared payment, bank reconciliation, AR Collection.- Carrying out administration duties such as filling, typing, coping, binding, scanning, etc.