Cindy Cortes Email & Phone Number

● Executed the activation of new shops and campus locations by configuring hardware systems and ensuring seamless integration of customized menu builds.● Established and optimized merchant and campus profiles within the system to ensure accuracy andfunctionality.● Managed the implementation and configuration of merchants' operational hours within their systemprofiles to ensure compliance with business requirements.● Led the design and creation of menu builds for both merchant and campus profiles, ensuringcomprehensive data integration and accuracy.● Coordinated the uploading and management of menu images within the app, ensuring consistency and high-quality visual representation.

● Create installation scheduling requests and ensure that all customer installation/deployment activity isscheduled and completed to the customer’s satisfaction.● Coordinates with project managers and installation coordinators to obtain necessary site Information anddetails to schedule installation activities and technician returns timely.● Responsible for updating QuickBase database with equipment and services data.● Coordinate with other vendors as needed for delivery of equipment or services.● Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.● Conducts daily meetings.

● Diagnosing technical problems by asking targeted questions, analyzing symptoms, and identifyingpotential causes of issues.● Managing updates, and troubleshooting techniques to effectively assist users.● Offering help and guidance to users encountering technical issues with the internet.● Assisting customers to set up their router.● Device troubleshooting.● Complete call logs.

● Managed technician schedules to ensure timely service appointments.● Scheduled and created job orders and tickets for efficient task management.● Routed technicians to optimize service coverage and productivity.● Troubleshot DirecTV TV box issues to resolve customer technical problems.● Resolved and documented ticket issues, ensuring accurate record-keeping.● Coordinated with supervisors for updates on field operations and escalations.

● Sharing expertise with colleagues.● Delivering training programs, workshops, or materials to educate others on the subject matter.● Offering guidance, advice, and recommendations to individuals or teams.● Assisting in problem-solving efforts by providing insights, analysis.● Coaching and handling escalations.