Loss Mitigation Resolution Rep
Wealthbridge Mortgage - Servicer
Strong understanding of mortgage and escrow mechanics, ability to use software apps (LPS desktop, ILS, MS Office), field inbound/outbound calls, answer borrower questions and concerns about their account, research missing payments/misapplication in conjunction with posting group, contact borrowers who are less than 30 days delinquent to prevent late fees and credit damage; qualify for early loss mitigation intervention as appropriate, respond to written requests and disputes within RESPA defined time frames, facilitate requests for payoff quotes, payment history, contact borrowers in regard to pending payment increases Rate or Escrow, determine if early intervention is required, identifies procedural issues and problems and works with management to resolve/correct, contribute to overall organization goals, excellent judgment and the ability to make independent decisions, ability to manage multiple tasks, strong organizational skills and attention to detail.