Cindy D. Kushner Email and Phone Number

Collaborate with Change Order Initiators to ensure accuracy of the change orders. Analyze change requests for clarity and accuracy before releasing for review.Facilitate BOM reviews with cross-functional partners.Process Engineering Change Requests (ECR’s) and Engineering Change Notice (ECN’s) in a timely manner with high level of accuracy in compliance with company procedures.Responsibility includes interacting with members of the Engineering Teams (both ECAD and MCAD) as you oversee the day-to-day accuracy and completeness of all ECN (Engineering Change Notice) implementations.Utilize Engineering principles in the development of Bill of Material information ensuring supply of necessary data, and attribute information to populate multiple transaction systems satisfying requirements.

Review, provision and verify all licensed software, engineering, non-standard and standard software for computer reimages, refreshes and new hardware deployments.Monitor and review the Service Central queues for Engineering hardware, Standard hardware, Peripherals, etc. and assign to appropriate groups for processing.Run reports on a weekly basis for all refreshes to make sure the records are accurate, updated and complete.Update the Human Resources database weekly for hardware and software that is reclaimed and picked up for all terminations.

Assisted internal customers with new technologies being evaluated for use at Lockheed Martin. Provided in-person computer related support for end users in addition to Mobility support (iPads, iPhones, etc.). Deployed replacement peripherals (adapters, cables, keyboards, power supplies, etc.). Setup and answered questions for the Tech Thursday Training sessions (brownbag session on IT products and initiatives).

Assisted internal customers with all of their IT service needs via email, phone and ticketing system. The customers were internal and in the field. This included software applications, hardware, networking and telecom issues. Reset passwords, created accounts in Active Directory, etc.

Assisted internal and external customers with all of their Telecom service needs via email, phone and ticketing system. The customers were located at Stanford University, Stanford Hospital and Lucille Packard Children's Hospital. This included ordering phones, ordering services, software changes, voicemail password resets, placing and processing work orders, etc.

Assisted internal customers with all of their IT service needs via email, phone and ticketing system. The customers were internal and in the field. This included software applications, hardware, networking and telecom issues. Reset passwords, created accounts in Active Directory, etc.

Assisted internal customers with all of their IT service needs via email, phone and ticketing system. The customers were internal and in the field. This included software applications, hardware, networking and telecom issues. Reset passwords, assisted with Lotus Notes, etc.

Assisted internal customers with all of their IT service needs via email, phone and ticketing system. The customers were internal and in the field. This included software applications, hardware, networking and telecom issues. Reset passwords, created accounts in Active Directory, etc.

Assisted clients when calling the helpdesk with their software applications, hardware, mobile devices, etc. Created new user accounts, distribution lists, etc. through Active Directory.