Cindy Daigle Email and Phone Number

*Business Transformation/Development of medical staff credentialing department for multi-state healthcare organization (450 facilities -35 states) credentialing Medical Staff and Value Based Care Providers*Digital Transformation of all credentialing, privileging and regulatory compliance data for medical staff, shadowing program, Value Based Care Provider program, Fellows program*Author and Subject Matter Expert Medical Staff Bylaws*Partner with Operations, Compliance, Clinical Services, Business Development to support and grow business including creation of programs for data support and specialized privileges categories*Development, implementation and oversight of Value Based Care Credentialing Program for Value Based Care Nurse Practitioners*Implementation of Continuous Monitoring Program for sanctions, exclusions and adverse privileges actions monitoring*Development and implementation of Executive Credentialing Advisory Committee*Oversight and coordination of Designated Participating Site for Multiple Fellows Programs*Development and Oversight of Shadowing Program for Medical Students, Nurse Practitioner Students, Physician Assistant Students*Medical Staff Compliance – Serves as Subject Matter Expert for Medical Staff federal and state regulatory requirements*Dual certification – Certified Professional Medical Services Management /Certified in Healthcare Compliance

Responsible for implementation and oversight of medical staff credentialing and privileging program for multi-facility multi-state healthcare provider.Responsible for Medical Staff Bylaws development.Responsible for Corporate Code of Conduct development.Implementation and oversight of medical staff license and certification monitoring program and sanction/exclusion monitoring program.Responsible for implementation of electronic credentialing system.Responsible for vendor oversight and compliance monitoring.Responsible for implementation and oversight of medical staff license and certification monitoring program and sanction/exclusion monitoring program.

Responsible for managing daily operations of compliance program.Manage compliance hotline and investigations.Provide corporate compliance training and education.Conduct compliance site visits.Perform compliance oversight and risk mitigation.Hire and manage compliance staff.Code of Conduct revisions.Medical staff credentialing compliance review and oversight.Implementation and oversight of employee and physician license monitoring program and sanction/exclusion monitoring program.

Managed day-to-day operations of medical management company with practices located throughout Texas.Implementation of care teams and field visits for geriatric medical management company.Responsible for growth and profitability of existing medical home practices and marketing to new practices.Responsible for mentoring, developing and managing 12 direct reports. Established and maintained productive business relationships with physicians, other healthcare providers, managers, employees, and patients.Responsible for questionnaire development to track and improve patient and internal customer satisfaction.

Manage day-to-day operations of 15 clinics in large geographic region in Dallas-Fort Worth areaResponsible for mentoring, developing and managing 18 direct reports Maintains quality service delivery in all clinics in adherence to governmental and corporate regulationsEstablishes and maintains productive business relationships with physicians, other healthcare providers, managers, employees, and patientsResponsible for building and executing clinic level account plans to increase profitabiityChosen for pilot program to conduct field interviews to hire additional staff for clinicsRanked in top three Area Operations Managers in the company for production

Developed and assisted with implementation of business plans and special projects under the direction of the Senior Director of Planning. Conducted market and competitive assessments, and established and led cross business unit work teams. Collaboratively developed business plans with key stakeholders, maintained documentation of work, and provided ongoing communication.Provided interim management support for operational units during management changes. Manager of Regulatory Compliance (2003-2005)Ensured compliance with governmental regulations and requirements. Developed and implemented compliance policies and procedures. Researched and investigated compliance issues and recommended changes that assured compliance with contract obligations. Maintained relationships with governmental agencies. Coordinated site visits for regulators, coordinated implementation and compliance with corrective action plans. Provided in-service education to hospital physicians and staff to maintain currency in compliance program requirements. Provided education to internal customers and physicians to create acceptance of corporate compliance culture. Human Resources Consultant (1999-2003)Provided employee relations guidance to management and employees regarding problem resolution, employment law (EEOC, ADA, FMLA, ERISA, USERRA), harassment investigations, retention strategies, performance appraisals, severance packages, review and revision of policies and procedures. Responded to unemployment claims and appeals. Managed Employee Assistance Program. Developed and implemented campus recruiting program for pharmacy and radiology departments.

Developed and implemented psychiatric and addictive medicine programs for inpatient programs, partial hospital programs, and intensive outpatient programs.Conducted sales calls and built long term relationships with physicians and other community healthcare providers in order to sell psychiatric and addictive medicine programs. Responsible for multi-site management Recruited, interviewed, and hired professional and support staff. Provided problem resolution for management and staff; policy and procedure review, revision, and enforcement; performance appraisal; retention strategies; and training and development.Served as Chair of Ethics Committee on physician board. Ensured compliance with all applicable state and federal regulations. Provided and directed staff to deliver crisis management and conflict resolution for families and patients. Accountable for profitability of clinical programs Provided successful fiscal management of department. Presented quarterly/annual reports to corporate office, medical staff and board of directors.