Cindy Dix Email & Phone Number

San Mateo, FL, US

Florida, United States

Palatka, Florida, United States

• Developed a Respiratory program for short term Trach residents.
• Established equipment and supplies needed.
• Developed policy and procedure, training program, staff competence for trach care, suctioning artificial airway.
• Trained staff of nurses.
• Revised and wrote policy and procedure for trach care, lower airway suctioning, oxygen administration, andCPAP/BIPAP Support.
• Assessed new and long term residents for respiratory status, maintained oxygen and nebulizer equipment, weeklytube changes.

Jacksonville, Florida, United States

• Provider Relations Liaison between PCP, Hospital, Nursing Facilities, and Health Plans
• Educated PCP, Down Stream Providers
• Extensive knowledge of Managed Medicaid and Medicare
• Quality Improvement
• Extensive knowledge of DME, Respiratory Therapy and Home Health Service
• Regulatory Compliance

Brentwood, Tennessee, United States

• Developed and customized National Fee Schedule for DMEPOS services
• Responsible for the design, and creation of DMEPOS clinical algorithm for Utilization Management platform, providing real-time prior authorizations
• Analyzed and developed Claims system billing edits to proactively identify FWA, over-utilization, RUL, as well as HCPCS unbundling
• Design of UM and Claims system to work in conjunction to improve payment integrity and quality patient outcome
• Collaboration with IT technical architect to write BRDs, product workflows, and wireframes for DMEPOS web-based client portal
• Developed and designed job aids for training

Daytona Beach, Florida, United States

• Developed and implemented process flows to improve efficiency and customer service
• Implemented strategic partnerships to enhance client satisfaction.
• Conducted billing analysis to determine business opportunities and trends
• Developed, implemented, and maintained inventory flow process to improve efficiency

Jacksonville, Florida, United States

• Responsible for the startup of a new location, including staffing and training
• Community Liaison/Marketer between Health Plan, PCP, Hospital and Nursing facilities
• Developed and maintain referral sources, educational in-services for physicians, nurses and medical staff on equipment, billing codes, and guidelines
• Managed daily operations, maintained schedules, conducted weekly staff meeting to ensure staff was informed and compliance with company P & P, daily logistic for efficient deliveries
• Worked with Operations Director to implement optimum efficiency and flow of other locations
• Implemented inventory control, ordering and repairing equipment and performing monthly inventory counts