Cindy Donnelly Email & Phone Number

Norwell, MA, US

Fort Worth, Texas, US

• Plan, implement and manage all aspects of a 24-hour railroad hub performing over 500,000 lifts per year.
• Manage priorities of the KPIs of customer goals, on time performance, and lifts per man hour. On time performance increased has from 69% to 87%. Goal failures have gone from 27% to 17%. Lifts per man hour have.
• Redesigned staffing schedule to see a 25% increase in lifts.
• Collaborated with senior leaders on budget of multimillion dollar facility.
• Lead cross departmental teams to address facility capacity vs equipment availability.
• Responsible for utilization and repairs of 10 cranes and 40 hostler trucks

Fort Worth, Texas, US

• Created safety programs to reduce driver non-compliance with procedures that yielded a 37% decrease in safety violations.
• Implemented Samsara technology in hostler trucks. Post installation collision accidents reduced by 35%.
• Developed and implemented all training for a department merger that had 50 managers and 500 union employees in a new regional organization of 600 people.
• Established boot camps for members of merging departments to understand the operations of each department.
• Responsible for safety and training at multi-site railroad hubs completing over 2 million lifts a year.
• Led team of managers and union employees to reduce accidents by 60% and injuries by 75%

Fort Worth, Texas, US

• Analyzed and improved routes that led to a 91% on time performance vs. 63% before
• Managed priorities between KPIs of customer goals, facility capacity, main line performance, staffing, equipment needs, and impact to other facilities and the network.
• Collaborated with multiple departments to support and develop automation tools and updates to current tools.
• Redesigned facility service plan to improve on time performance.
• Led cross departmental teams to help reduce delays and missed customer expectations.
• Developed a car reporting process to improve railcar utilization that improved utilization by 50% and decreased costs by 32%

Fort Worth, Texas, US

• Established and grew relationships with steamship lines and domestic intermodal companies.
• Analyzed customer freight lanes to determine the most effective routes for customer according to the transportation service plan.
• Quantified cost and effect on facilities to include manpower, railcars, chassis, parking, inventory and freight/container availability for international and domestic customers.
• Addressed expectations on departure and arrival goals for customers.