Cindy Dorris Email & Phone Number

Leading transition of 9M members to new pharmacy vendor. Ensuring all systems and processes are built and implemented with minimal disruption to stakeholders and within compliance regulations. Working closely with vendor to align expectations and build sustainable relationship. • Remediate all functional gaps and align processes and procedures. • Monitor program work plan, create contingency plans, and ensure contract terms are met.• Collaborate and communicate progress of 700+ member team to executive leadership

Greater St. Louis Area

Leading merger and acquisition activities to migrate membership and processes from HealthNet to Centene. Establishing program structure for back office functions. Implementing process improvements in enrollment, billing, grievance and appeals to increase efficiency, reduce costs, and improve the member experience.

St. Louis, Mo

Led team of internal and external technical and business project managers and support staff across the country to deliver $20M enterprise projects and oversee $12M annual budget of small system enhancements. Achieved business results through project prioritization, dependency, risk management, vendor management, and efficient staffing.● Delivered projects within 10% of budget all years.● Cross-trained and mentored staff of 20 project managers on both technical and business project management increasing flexibility, reducing PM staffing needs, and improving project oversight.● Managed vendor relationships ensuring timely delivery throughout project life cycle.● Supported service operations, federal employee program (FEP), marketing, and corporate applications annual project planning to forecast and secure funding.● Streamlined small enhancement process reducing intake and development turn time.

St. Louis, Mo

Managed internal and external technical project managers and $30M annual portfolio of Medicare and merger and acquisition projects across enterprise on multiple platforms and systems.● Improved timeliness and quality of delivery for Center for Medicare and Medicaid services annual regulatory changes year over year.● Developed project quality review process enhancing delivery success.● Standardized estimating and scheduling processes decreasing time to market.● Defined consistent project team roles and responsibilities, improving efficiency, increasing job satisfaction, and strengthening career growth opportunities.

St. Louis, Mo

Directed and coached 30 technical project managers, business system analysts, quality assurance analysts and data administrators for 5-state region. Developed associates and delivered annual projects valued at $15 – 20M. Managed merger and acquisitions team and implemented enterprise reporting. ● Defined standard delivery process working with IT and business PMO, verifying projects met corporate and regulatory compliance guidelines.● Created system development and testing outsourcing strategy, reducing costs while maintaining quality.ADDITIONAL POSITIONS HELDRIGHTCHOICE, INC., (previously Blue Cross Blue Shield), St. Louis, MOProject ManagerBLUE CROSS BLUE SHIELD OF MISSOURI, St. Louis, MODirector, Enrollment Services, Benefit Coding, Group ContractsManager, Customer Service, Claims, Marketing Administration

Bs, Marketing, Management

Activities and Societies: Phi Gamme Nu

Mba, Business Administration

Activities and Societies: Phi Gamma Nu