Cynthia (Cindy) Ducheney Email & Phone Number

Provide software support, training and troubleshooting of multiple programs, for County government offices.Documentation of issues and resolution.Work closely with software developers to troubleshoot and debug programs.Demonstrate an understanding of SQL to query and analyze client data.QA/Test software updates and revisions.Create end user documentation.Train new users on system functionalityProvide assistance to clients for standard workstation install of client software.Provide on-site support and training to Idaho county government offices.

Boise, Idaho Area

Contractor for Dept of Interior - Office of the Secretary- Operates Helpdesk to assist aviation vendors via phone and email with questions and troubleshooting Aviation Information Reporting Support (AIRS) system issues. Creates new user accounts and provides vendor training.- Enters data regarding contracts, purchase orders, task orders, pricing condition records, and aircraft information into system. Maintains logs, files, and indexes. Prepares reports via EMIS and Excel. Enters and corrects vendor payments using SAP. Processes adjustments and addendums. - Assisted with JAN 2017 new system launch including testing and troubleshooting. Created all Work-Step-Instructions (WSI) of AIRS System to establish procedures and best practices guidelines. Travelled to various locations to host training workshops.

Boise, Idaho Area

- Managed overall operations. Met overall store sales goals with excellent customer service by greeting customers warmly, assisting in locating products, and providing appropriate recommendations. Maintained a clean store with appealing visual merchandising to attract customers. - Responsible for general bookkeeping and tracked store budget expenses. Provided business analysis for previous quarters and recommendations on improving sales. Managed employee scheduling and product/supply orders according to budget. Performed other administrative duties. - Interviewed, hired, and trained new employees (e.g. associates and supervisors).

Boise, Idaho Area

- Managed overall operations. Met overall store sales goals with excellent customer service by greeting customers warmly, assisting in locating products, and providing appropriate recommendations. Maintained a clean store with appealing visual merchandising to attract customers. - Responsible for general bookkeeping and tracked store budget expenses. Provided business analysis for previous quarters and recommendations on improving sales. Managed employee scheduling and product/supply orders according to budget. Performed other administrative duties. - Interviewed, hired, and trained new employees (e.g. associates and supervisors).

Boise, Idaho Area

- Maintained 10k+ employee files. Prepared Employment Verification Letters, adjusted salaries, processed EEO information, and assisted with unemployment claims. Ensured compliance with all federal and state laws.- Updated Excel spreadsheet for new and existing Micron Ads. Compiled and organized documents.- Collaborated on 3-person team to troubleshoot and test new system and develop Work-Step-Instructions.

Boise, Idaho Area

- Assisted the Administrative Officer by managing complex calendars, scheduling conferences room, and coordinating travel arrangements. Prepared correspondence and documents. Answered phones and general inquiries.- Maintained workshop calendars and tracked internal training needs. Managed inventory and ordered supplies.- Managed BLM Uniform Card Program for State of Idaho, Audits, BLM Tort Claim Coordination, Payroll, and Emergency Firefighting time (FFS). Audited travel vouchers for accuracy.- Created comprehensive budget spreadsheets for executives and tracked ongoing expenditures.- Researched and developed a BLM directive on procedures for Federal Government Tort Claims in Idaho.- Developed and delivered presentations for government travel protocol, during the 2003 Training Jamboree.