Cindy Eugene Email & Phone Number

Florida, United States

Supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Etc.

Miami Beach, Florida, Us

Philadelphia, Pennsylvania, Us

Philadelphia, Pennsylvania, Us

Philadelphia, Pennsylvania, Us

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist in managing Schedules, Organized office functions, oversaw daily operations of front office team/ Cross trained as Reservations Coordinator. Hired/Trained over 10 on-boarding new employees, providing initial support that expedited staff assimilation;Prepared daily, weekly, and monthly reports, and updated calendar appointments; room inventory; cost control; team member performance appraisals; improved Guest Satisfactions Survey Scores; performed basic accounting functions; consistent revenue/up-sells; blocking upcoming reservations into room categories, balancing the house to ensure maximum occupancy; Address needs of VIPs. Dispatch bell staff or valet staff as needed. Notify Loss Prevention Security of any guest reports of theft.Work with other departments on a regular basis to ensure the days operation run smoothly; assist front desk check-ins or check-outs; evaluate and address issues and make improvements accordingly; assist and lead agents in problem solving and continuing to allow them to grow.

Arrange for shuttle services and assist with all other guest transport needs; communicate with all hotel departments efficiently and maintain the function board in the hotel lobby; aid in day to day core operation activities including check in and out of guest; Complete all transactions and daily deposits and verify float counts; Night Auditor.

Communicate with all hotel departments and arrange for shuttle departments efficiently and maintain the function board in the hotel; Promote Security of information for both employees and guest privacy; Assist guests/employees during emergency situations; Notify appropriate individuals in the event of accidents, attacks, or other incidents; Contact VIP and Elite Marriott Rewards Members prior to their arrival to offer assistance with on/off property activities; Defuse guest/employee disturbances; Escort unwelcome persons from the property. Maintain confidentiality of all reports/documents; release information only to authorized individuals; Assist management in training, and motivating; serve as a role model. Assign and ensure work tasks are completed on time; Night Auditor.