Cindy Evers Email & Phone Number

Fayetteville, NC

Currently, as a Defense Ready Unit Specialist, working with a team of technical professionals responsible for Information Technology support. Interfacing with military personnel and supervisors responsible for keeping military records updated, and DoD compliant. Assisting with DefenseReady issues, defining requirements and priorities for DefenseReady after.

Fayetteville, NC

Call Center Customer Service Representative for AT&T Mobility Customer Care group. Focusing on providing extraordinary customer service, satisfaction, and retention. Providing inbound support for customer service issues from billing inquiries to technical troubleshooting.

Whiteville, NC

Coordinated and managed all operational aspects related to the daily operations of the Online Bill Payment Research second level review team. To include implementation and documentation of internal controls, balancing and settlement of accounts, managerial reports, and departmental policies and procedures. Supervised a team of eight employees and resolved.

Lumberton, NC

Developed, implemented, and facilitated the new hire training process for the collections operations team (450+ staffed call center). Delivering training courses to include onboarding, systems training, client service skills and collection agent certification. Also applied practical job skills, and scenarios to prepare agents for "real situations" that may.

Lumberton, NC

Managed the Collections Support Help Desk inbound team of 17 employees. Organized, established, and implemented operational and procedural policy guidelines for the Collection Support Unit. Supervised and managed the inbound unit from the inception i.e. 1996 - 2000. Strong supervisory skill development to include training and development, evaluating and.