Cindy Gardner Email and Phone Number

• Coached and optimized Agile methodologies (Scrum, Kanban, XP, Scrumban) across multiple teams, streamlining workflows and enhancing delivery metrics.• Partnered with senior leadership, product owners, and teams to cultivate a culture of continuous improvement in software engineering.• Developed tailored learning materials for team and individual growth, fostering an environment of continuous learning.

• Promoted to establish and lead a department of six Agile Coaches and two Technical Trainers, responsible for onboarding programs, Agile methodologies, and professional development.• Achieved a 95% satisfaction rating in IT onboarding and a 4.5/5.0 satisfaction score for two professional development conferences.• Launched Agile foundation courses for 27 software teams, with an 8.4 average participant rating.• Advocated, implemented, and supported the training efforts for Stack Overflow across teams.

• Promoted to lead and coach three engineering teams in customer-facing web applications development, utilizing Agile methodologies (Scrum, XP, Kanban), contributing to a 9.7 customer satisfaction rating.• Coordinated with senior leadership on strategic initiatives, including project integration, product delivery, and enterprise tooling.• Developed roadmaps and KPIs to align software engineering with the company’s strategic goals.

• Transitioned eight software engineering teams to Agile methodologies in Scrum, XP, & Kanban improving product delivery and team collaboration.• Facilitated Agile Community of Practice, supporting ongoing learning and best practices across teams. • Created and delivered training materials, supporting the organization’s Agile transformation.

• Managed the Application Performance Monitoring team (APM) that implemented and maintained enterprise monitoring solutions, reducing costs and improving response times through performance trend analysis.• Led the Workflow Automation team responsible for scheduling and automating workflows across platforms and applications for improved operational efficiency.• Oversaw a Helpdesk team in providing technical support to internal and external stakeholders, significantly reducing mean time-to-resolution by enforcing accountability and new policies.

• Managed multiple teams overseeing the ERP PeopleSoft data processing, file transfers, printing and reporting for Student, HR, and Finance systems in a 24x7 environment.• Collaborated with leadership across all campuses to optimize data processing, reporting, file transfers, and enterprise projects.• Advocated for and implemented the enterprise managed file system (MOVEit), ensuring secure file transfers and data integrity.