Cindy Graffort Email and Phone Number
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Innovative and collaborative strategic leader routinely appointed to manage high-profile, multi-disciplinary initiatives, delivering targeted operational and financial resultsRegenerative manager enabling others to perform their best by providing a healthy environment to work through organizational changes, processes, systems improvements, and personnel development Successful execution of key initiatives for businesses ranging in size from a privately held small-to-midsize CPG to Fortune 500 Telecommunications & Broadband companiesComfortably collaborates and communicates with all levels of an organization and its partnersEXPERIENCE STRENGTHS- Regenerative, Service-focused Leadership - Organizational Transformation- Cloud-based SaaS Architecture, Platform, and Application Strategies and Implementation - Product Lifecycle Management- Develop & Mentor Teams of All Sizes- Program & Project Management- Meeting Facilitation & Presentation- Vendor, Client & Union Relationships- Budgeting, P&L Management & Re-forecasting- Microsoft & Apple Operating Systems & ApplicationsPERSONAL STRENGTHS- Multi-Disciplinary Insights- Delivers on Business Commitments- Personable & Engaging - Direct & Honest Communication- Transparent Decision Making- Never Stops Learning- Problem Solver- Embraces Change- Resourceful & Inquisitive- Active Listener- Collaborative Partner
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Company OwnerCg Business & Technology Consulting Nov 2021 - PresentSan Francisco Bay AreaWith over 35 years of combined business and technology management experience, CG Business & Technology Consulting is designed to help small enterprises and non-profit organizations achieve their dreams with focus on systems and processes.
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Vice President, Systems & TechnologyNumi, Inc Pbc Sep 2006 - Oct 2021Oakland, CaInitially hired to professionalize the Customer Service operations for growing CPG enterprise, rapidly promoted to Vice President after demonstrated operational, financial, IT, program and project management expertise. Standardized company ERP and Customer Operations practices and policies in preparation for outsourcing fulfillment operations in 2014. With precision and limited resources, strategically led the transition of on-premises IT infrastructure to a global network within four years.Consistently managed IT budget to <2% of gross revenue while delivering YOY reductions to operating and capital expenditures of at least 5% to support ongoing introduction of SaaS products, including but not limited to Office 365, Salesforce, Wrike.com and Egnyte.comEstablished a Sales Operations team to support a global sales organization with product launches, budgeting, forecasting, sales analytics, and vendor demands.RECENT CAREER HIGHLIGHTS100% company HQ personnel working remotely day-one of California State Covid-19 “Shelter in Place Order” with no loss of productivity – staff remains 100% remote, enabling Company to exit building lease, saving $700,000+ annuallyTransitioned on-premises VoIP system to 100% cloud hosted, reducing annual telephone expense by 63%Recovered $500K from large national client after forensic analysis of internal processing error, developed and deployed corrective processes and presented an inarguable business case for recovery of underpaid invoicesAs a multi-disciplinary Executive, delivered new construction office building on-time and within budget while also performing full-time duties as VP, Systems Administration and interim Retail Sales Director for Western Canada
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Division & Regional DirectorComcast / At&T Broadband / Tci / Western Communications Mar 1980 - Dec 2004San Francisco Bay AreaRegional Director, Technical Operations & EngineeringComcast, East Bay Region, Bay Area, California 12/00 – 12/04Appointed to reorganize and revitalize large, fragmented regional operations - o Lead a team of 500+ employees composed of managers, supervisors, engineers, technicians, installers, and administrative personnel through organizational change and operational efficiencies. - Responsibly managed an annual budget of $39MM Operating Expenditures and $31MM Capital Expenditures - Met or exceeded all operational and financial metrics by 2nd year, including introducing same-day appointments, creating 2-hour windows, and reducing overtime by 27%, contract labor by 22% and safety incidents 35%. - Successfully renegotiated two existing labor contracts while preventing the unionization of two non-represented facilities.Division Director, Customer OperationsAT&T, Broadband Div., Northern California & Nevada 3/98 – 12/00- Directed PMO teams, composed of a mix of 15 high level field and project managers, through the initial launches of high-speed data and phone to residential customers- Directed call center leadership for two 400 seat in-State facilities and one 500 seat out-of-State facility, establishing KPIs and OKRs in accordance with local and federal requirements- Early introduction of software solutions such as Resource Management and Caller ID to call centersDivision Director, Mergers & Acquisitions IntegrationTCI, Northern California & Nevada 6/96 – 3/98- Led cross-functional, cross-company teams through the standardization and integration of 14 call center and field operations varying in size and functionality.Director, IT & Customer OperationsWestern Communication, California & Southwest & Hawaii 6/94 – 1/97Director, Marketing & Customer ServiceWestern Communication, Northern California 1/88 – 6/94Customer Service & Engineering SpecialistConcord TV Cable, Western Communications 3/80 – 1/88
Cindy Graffort Skills
Frequently Asked Questions about Cindy Graffort
What company does Cindy Graffort work for?
Cindy Graffort works for Cg Business & Technology Consulting
What is Cindy Graffort's role at the current company?
Cindy Graffort's current role is Business & Technology Consulting.
What is Cindy Graffort's email address?
Cindy Graffort's email address is cg****@****tea.com
What is Cindy Graffort's direct phone number?
Cindy Graffort's direct phone number is +192526*****
What skills is Cindy Graffort known for?
Cindy Graffort has skills like Management, Leadership, Strategic Planning, Strategy, Sales Operations, Project Management, Team Building, Customer Service, Cross Functional Team Leadership, Budgets, Call Centers, Business Strategy.
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Cindy Graffort
Concord, Ca1yahoo.com -
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