• Liaised with members of staff to gain a clear understanding of what was required of potential hires• Created a custom Google form connected to Google Sheets to display information clearly for staff, as well as a method to keep staff informed and to support decision-making• Reached out to the community of approximately 150 people to reach all possible interested parties• Collected information and analysed the data as well as relayed it back to staff to begin the selection process• Created custom sets of questions relevant to the positions advertised • Liaised with candidates and set up interviews• Carried out interviews• Shortlisted two strongest candidates per role out of around thirty people• Managed the handover to senior staff to complete the recruitment process• Gave advice and opinions on rules regarding new hires and the rules in place for staff as well as the community • Maintained highly professional standards including confidentiality

• Dealt with Discord tickets for a community of approximately 150 people• Handled a range of tickets ranging from complaints, suggestions, concerns, and general help on the server and responded to them in an empathetic and timely manner• Kept an eye on ticket numbers and last dates of communication to ensure the community was responded to swiftly and appropriately• Monitored and managed the community Discord server chats, noting concerns and general issues that would arise as well as announcements and keeping the community informed• Dealt with user complaints and management internal mediation with staff• Collaborated with staff on PR and advertisements for the server• Planned a variety of events for user interaction on the server• Monitored services offered to the community as well as rules regarding the services• Presented information to the community as changes were made• Conducted several community-wide surveys to gain the community’s viewpoints and identify areas that could be improved• Planned and implemented changes• Content creation including the creation of over 200 HD images for the game server in Photoshop – keeping in mind copyright law

• Created and monitored Trello board for development work• Arranged weekly project update meetings to discuss progress on Trello cards• Liaised with owners of the gaming server and the development staff to keep everyone informed• Used excellent communication skills to help motivate and keep developers on track• Maintained focus on the wider project of creating a successful server, allocating other staff to different areas of the major project such as advertising and outreach via Twitch streaming• Conducted beta testing and reported back bugs and issues• Assisted with Go Live support

• Greeted and welcomed customers, displaying excellent verbal communication skills and understanding• Booked in patients• Handled payments• Answered the busy telephone lines, took messages, booked appointments, alerted customers to COVID protocols• Ensured consultation rooms were cleaned to Covid standards and ready in time for the next patient• Showed customers to consultation rooms• Kept up to date with COVID protocols• Informed customers of COVID protocols• Ensured customers adhered to COVID protocols• Learned and mastered the booking system quickly and efficiently• Demonstrated effective time management skills by keeping track of consultation and waiting times, supporting and informing vets of appointment and waiting times• Upheld the practice standards of customer service• Dealt with difficult situations such as customers being upset over wait times and remaining professional throughout and helping wherever possible

• Refined English with a multi-lingual student• Ensured sessions were relevant to her age level and were fun as well as challenging enough to develop her skills• Demonstrated patience and empathy as well as intercultural sensitivity

• Administrative control of the guild's operations• Assign ranks• Give privileges• Add/remove guild members• Brief team members of potential problems and plan raids accordingly• Decide on simple strategies that work and stick to them• Train new members and assign appropriate raid roles depending on experience• Make tough calls to ensure the raid's success• Set a clear schedule and stick to it to ensure success

• Managed user accounts following GDPR• Created a logo and page graphics using Adobe Photoshop• Recruited and managed a team of administrators, across multiple time zones/cultures• Managed conflict positively and proactively by being approachable to all members and dealing with issues raised in a timeous and confidential way• Used Trello for management ranging from event planning to development/coding work• Created a user guide to explain features to new members• Created a code of conduct• Grew the community to over 2,000 members.

• Used bespoke information technology systems• Promoted a positive image as a service provider to the local community, working to ensure all customers received the best service possible• Diary management, daily email management• Attended meetings, recorded and distributed minutes • Created and maintained a database to provide a more efficient way of finding suitable venues for resident events• Attended community development activities, took registers of attendance and completed relevant paperwork• Kept up to date records of all Community Housing groups and all other groups within the resident involvement structure• Assisted with the processing of accounts and payments of invoices• Created promotional materials for events• Complied with data protection regulations and other appropriate legislation• Undertook continuous learning• Demonstrated a flexible approach to the delivery of work within the changing priorities in the service• Completed NVQ Level 2 in business administration