Cindy Harpring Email and Phone Number

Manage the Americas Financials team on a daily basis, review incoming and outstanding tickets, work with the Financials team to resolve issues, and work with our clients to improve customer relations. Continue to work tickets for a select group of clients and assist any team member if a Financials resource is needed on a ticket.

• Provide support to customers to diagnose and solve software issues relating to the Oracle ERP Financial suite of applications (both 11i and R12). • Account Support Lead (Account Manger): responsible for managing accounts and building and maintaining relationships with customers. Tasks include proactive communications, managing support requests, and coordinating the activities of the entire support team to deliver high quality support and service.• Provide customer training support to implement solutions.• Coordinate with software development staff to design, test, and implement software fixes.• Work on continuous improvement projects with internal teams to develop and improve Customer Support processes.

* Financials implementation of GL, FA, and SLA integrating with Purchasing, Payables, Projects and Grants, Receivables, and Hyperion Planning* Led testing of the Oracle applications and customizations, including interfaces from third party systems and enhancements to the journal approval process* Provided training and demonstrations of Oracle Financial applications* Participated in the sales cycle by responding to RFP’s* Worked closely with client team to implement standard functionality for improving processes, providing cost-savings, and meeting security and reporting requirements

• Financials lead for upgrades and implementations including GL, AP, AR, FA, iExpense, SLA, and Cash Mgmt• Led testing of upgrades and customizations for financial applications, including numerous interfaces and integration with the P2 applications for Land, Revenue and Joint Interest Billing • Provided classroom training and demonstrations of Oracle Financial applications• Presented to the Rocky Mountain Oracle Users Group• Participated in the sales cycle by responding to RFP’s and meeting with prospective clients• Worked closely with client teams to identify opportunities to implement or update functionality for improving processes and providing cost-savings such as:o Elimination journals for consolidationso Advanced Collections for ARo Automatic journal reversals and postingo Custom journal approval process, including providing an audit trail of the approvalso Used FA to track and expense prepaid transactions automaticallyo SLA rules for deriving the correct accounting entries for returned items with a service component and for FA entries to the GLo Expense report approval notification customizationo Reporting currency and secondary ledgers for international operationso Intercompany transactions with AP and AR integration (AGIS)o Mass allocation journals to allocate depreciation and rent based on employee headcounto Security profiles to provide access to multiple organizations, eliminating need to set up and maintain responsibilities by operating unit within each applicationo Italian localizations functionality for AP, FA and GLo Reduced the number of operating units and standardized the naming conventions of the remaining organizationso AR refund functionality to process refunds to AP automaticallyo Bill presentment architecture (BPA) to create AR invoice and credit memo templates with the client’s logo and information, eliminating preprinted formso Consolidation sets to consolidate multiple ledgers at the same time

• Worked with clients on their Oracle upgrades including process changes related to the new functionality, supporting and testing for AR, Advanced Collections, FA, SLA, and GL• Worked closely with client teams to identify opportunities to implement or update functionality for improving processes and providing cost-savings such as:o Balance Forward Billingo Late Chargeso Statementso Dunning Plans with letterso Customer Relationshipso Receipt Remittance Batcheso Redefining journal category rules in Subledger Accounting to create the correct journal entries automatically, eliminating the need for manual updates on the entries prior to posting• Financials lead for assessment of an upgrade from Oracle 11i to R12o Assisted in the review of current financials processeso Made recommendations, including writing critical parts of the assessment • Provided requirements and testing support for customizations within an 11.5.10.2 system• Gave sales presentations and demonstrations to prospective clients• Presented to the Heartland Oracle Users Group

Computer software and business process consulting, similar to work above (Deloitte purchased Solbourne in July 2008)

Computer software and business process consulting, similar to work above

* Functional Financials Implementation Team Member – Accountable for set-up decisions and testing for the General Ledger, Accounts Payable, Fixed Assets and Accounts Receivable applications, as well as for related items in Purchasing and Inventory. * Accountant – Performed month-end and year-end closes in Oracle for Inventory, Accounts Payable, Purchasing, Accounts Receivable and General Ledger. Prepared the City’s Comprehensive Annual Financial Report in accordance with industry standards, working closely with the City’s external auditors during the financial audit. Managed the General Ledger, Accounts Receivable and Accounts Payable activities of the City, including hiring, supervising and evaluating performance of six employees.

Prepared the Department’s Comprehensive Annual Financial Report in accordance with industry standards, working closely with the Department’s independent auditors during the financial audits and Single Audits. Developed financial management evaluations and improvement projects for department programs. Proposed, monitored and analyzed promulgation of legislation, industry due-process documents and government regulations. Conducted in-depth research, analyses and evaluation with the auditors and top-level management to assure accountability within the department, including developing rules and procedures. Hired, supervised and evaluated performance of five employees. Developed and maintained effective communication and cooperation with independent auditors, department administration and appropriate federal granting agencies.

Planned and performed financial and federal compliance audits of various governmental entities in the State of Arizona in accordance with industry standards and government regulations. Evaluated adequacy and integrity of internal controls over accounting and budgetary processes, including information systems. Executed analytical review procedures to assess reasonability of financial activity. Supervised and evaluated performance of staff auditors. Developed and maintained effective communication and cooperation with client personnel.