Cindy Hatfield Email & Phone Number

Responsible for leading a team of Business Risk and Control Advisors, supporting Bank Operations. Serving in a first line of defense role, focused on executing the operational risk elements of the risk management framework (e.g., maintaining and improving the process, risks and controls, key risk indicators, RCSA, and business change management).

Responsible for the governance and oversight of the first line of defense operational risk activities, supporting Consumer Lending underwriting, fulfillment and collections operations.

• Served as the first Line of Defense (LOD) senior risk officer for Retail Lending. Responsible for the oversight and proper execution of the Enterprise Operational Risk Program. • Led and engaged a team of LOB Risk Managers and LOB Risk Officers, who support Retail Lending product and operational units in documenting and maintaining the Risk and Control Self-Assessments (RCSA) for ~50 Risk Assessment Units (RAU). • Provided support to business partners in managing risk while meeting business and regulatory expectations.

Kalamazoo, Michigan Area

Created a control governance strategy focused on medium and high risk processes within commercial loan operations. Manage a team of nine analysts responsible for oversight and testing of operational controls and quarterly Sarbanes-Oxley (SOX) evaluations. Act as a liaison for internal and external audits and examinations.

Education record

Accounting