Responsible for maintaining computers, software, telecommunication and setting up conference rooms for audio visual for the many conferences and weddings that are held at the Thayer Hotel. Also part of my duties is to troubleshooting computers, printers as well as the audio visual equipment and telecom equipment. Software Hardware Fidelio Opera / Micros POS Servers Windows 2008 Active Directory Polycom Microsoft Office Mixers Delphi/Market Vision Projectors VMware Avaya Definity PBX Symantec Backup Exec 12.5 Speakers / Crestron & Receivers Symantec Virus protection

Manage and troubleshooting Avaya systems, Nortel Systems, Shoretel, Comdials and some Cisco for different clients remotely. I also place orders through Cisco, Avaya and Shoretel Systems for different clients that Telanet manages across Canada and US.

Managed and oversee up to approximately 160 venues and offices for all Telecommunication needs in North America, overseeing administration and maintenance, system back-up, database management, and troubleshooting of technical issues, also add new users to network, telecommunications, and voice mail systems. Specialized Systems:ASA (Avaya Site Administration) Element Manager Avaya Definity BCM50 Avaya S8300, S8400, S8700 BCM400 Avaya Intuity Call Pilot

Collaborate with other department administrators on special projects, including setting up databases, setting up moves. Recommend equipment and software purchases and consult with external vendors to negotiate pricing.* Project Manage office moves.Create ROI on phone service and phone equipment to upgrade hardware.Worked with multiple phone providers to setup PRI, DSL, POTS/Business Lines, ISDN, including gathering CSR and overseeing porting of numbers.Cross Connecting Digital and Analog lines.* Traveled to locations in North America to install phone equipment and conduct training on the systems.* Trained users to use new and modified equipment* Planned the layout and installation of new systems and the modification of existing systems.* Minimized expenditures to external service providers by programming telephones and voice mail systems in*house and performing routine repairs on computer/network equipment.* Remotely setup video conferences, maintained equipment and trained people on the use of the equipment.* Wrote, designed and produced forms, databases, vectors and procedures.* Conferred with department heads involved with proposed projects to ensure cooperation and further define nature of project.

* Presented and expedited solutions to help the company with significant savings in Telecommunications, by working with co-workers to find the best rates with phone providers, changing from high cost coppers lines to PRI/T1 and getting the best prices for phone equipment, along with redeploying systems and equipment from other offices.* Reduced downtime on phone systems, by remotely servicing the equipment and working closely with the sites with our vendors and providers.* Work well with both Senior and Entry Level employees.; Supervised daily MIS operations and all phases of hardware/software application maintenance and upgrades in AS/400 and token ring environments. Monitored network resources, configured new devices, loaded client applications, built user groups, established network permissions, created log-ins and scripts, and devised IP addresses. Utilized RPG II to program customized accounting reports. Maintained all PCs and peripherals, trained end*users, and performed daily system back-ups.* Coordinated development and production activities of data processing department.* Worked closely with the accounting department in developing new reports.* Wrote, designed and produced reports with RPG II and creating macros in Wordperfect.* Consulted with management to determine information requirements of management.* Analyzed data processing requirements to plan data processing system that will provide capabilities required for projected workloads.