Cindy Hickman Email & Phone Number

Washington D.C. Metro Area

Develops, implements and maintains critical business strategies related to operational policies and procedures for business application systems. Recommends changes to business processes to increase efficiency and integrate best practices and technology standards across the organization.Supervises Business Operations staff by developing and managing them in an environment that fosters team work, learning and open communication. Selects and manages business partners (vendors) in order to support operational needs. Manages, evaluates and provides user support and training. Responsible for all CRM upgrades to include writing test plan, performing testing and rollout to users.Develops integrated analyses, projections and reports and presents findings to senior management.

Alexandria, Va

Managed a team of 4 people who answered member and non-member calls. Was responsible for all member mailings and solicitations. Worked with the Marketing Department to develop member quarterly mailings. Was responsible for all invoicing, payment processing and reporting.

Alexandria, Va

Managed membership database to include updating member information, invoicing, cash receipts processing, adjustment processing and cancelations. Worked closely with telemarketing staff to support their needs. Worked with Senior Management in the Membership and Finance Departments to provide reports such as membership rosters, member renewals and AR aging reports. Answered the Customer Service line and handled member inquires as well as took product orders.