Supports and assists account sales force by providing both pre-sales and post-sales technical expertise, consultation, and analysis of customers Hosting and Application needs in a joint effort to achieve and maintain sales volumes and high levels of customer satisfaction. Liaison between Sales personnel and technical staff. Recommends and assists in preparation of bids and proposals. Supports account teams by providing technical expertise and guidance for Enterprise Hosting Services in the planning and closing of sales opportunities. Delivers, manages, and consults on Hosting solutions based upon specific customer needs as identified in the account planning process. Responsibilities include network/server configuration and design, pricing, proposal support, technical/operational assurance, application and industry support, project management support, and implementation support

Provide end-to-end project management throughout the lifecycle of a project by directing the efforts of the project. I have full accountability for managing medium to very high complexity projects which may span multiple regions, functions and/or business units. This includes the management of extremely large and complex projects, with multiple sub-projects, requiring senior level oversight and extensive executive communications. Responsible for detailed work plans, schedules, tracking, project estimates, resources and status reports.Other responsibilities includeBusiness Continuity Planning (BCP) responsibilities include: Execute Plan creation/maintenance under Plan Owner supervision. Work with Business Unit BCP Planner to identify and resolve Plan issues. Perform initial Organization/Department certification review. Perform periodic Plan MaintenanceRecords & Information Management (RIM) I serve as the primary point of contact between my business unit and Legal. Delivering local marketing programs, events, and initiatives associated with VPGM structures for EBS.Serve as primary interact with Product Management and Product Marketing teams, Centralized & regions Sales Operation teams to ensure product and process changes that affect sales and ordering are implemented and communicated.Train, coach/mentor, and develop team member’s skills in assigned geographic/functional area. Function as a trainer for legacy BellSouth products, services and pricing.Training & Development for the creation, development, modification, and delivery of all training materials for the FSMs Sales channel. Aligned with the Regional Director’s, to develop staffing plans and processes to support business objectives and strategies.Maintain project plans to reflect new developments in the business and/or client requirements

Provide end-to-end project management throughout the lifecycle of a project by directing the efforts of the project. I have full accountability for managing medium to very high complexity projects which may span multiple regions, functions and/or business units. This includes the management of extremely large and complex projects, with multiple sub-projects, requiring senior level oversight and extensive executive communications. Responsible for detailed work plans, schedules, tracking, project estimates, resources and status reports.Other responsibilities include•Business Continuity Planning (BCP) responsibilities include: Execute Plan creation/maintenance under Plan Owner supervision. Work with Business Unit BCP Planner to identify and resolve Plan issues. Perform initial Organization/Department certification review. Perform periodic Plan Maintenance•Records & Information Management (RIM) I serve as the primary point of contact between my business unit and Legal. •Delivering local marketing programs, events, and initiatives associated with VPGM structures for EBS.•Serve as primary interact with Product Management and Product Marketing teams, Centralized & regions Sales Operation teams to ensure product and process changes that affect sales and ordering are implemented and communicated.•Train, coach/mentor, and develop team member’s skills in assigned geographic/functional area. •Function as a trainer for legacy BellSouth products, services and pricing.•Training & Development for the creation, development, modification, and delivery of all training materials for the FSMs Sales channel. •Aligned with the Regional Director’s, to develop staffing plans and processes to support business objectives and strategies.•Maintain project plans to reflect new developments in the business and/or client requirements

As part of the sales team, I was responsible for technical and sales support of Telco Access products to support Total Service Sales. Participate in joint sales call with the Sales Teams. Responsible for both pre-sale and post-sales support of complex products, ICB case entry, pricing and design for BellSouth Access products, interaction with variety of internal organization: product management, pricing, legal and regulatory, project management, and Care. Supports unit sales plan through pre-sales and/or post-sales technical consulting activities. Provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications. Provides answers to customer inquires concerning system software and applications and provides software development and consultation to prospective users. Follows standard practices and procedures in analyzing situation or data from which answers can be readily obtained. Have a full, working knowledge of assigned company products and services.Seasoned in-depth knowledge of functional/process area; subject matter expert. Creates recommendations, and implements new methods, techniques, and/or procedures. Typically viewed as a mentor or coach.Work to enable Affiliate sales, align Telco and LD products, identify and address process gaps and improvement opportunities and support Affiliate in driving for new revenue opportunities. Consult with sales to determine optimal solution strategies and maximize use of standard products that enhance win probability. Lead the solution and non-standard design and negotiation through design, price propose and contract phases. Partner with product management and Delivery Coordination Center to deliver technically assured solutions that can be delivered profitably. Create technical designs and engineering consultation which differentiates AT&T products.

Ranked #1 Retention AE in GA BSC Outbound Sales for 2001, 2002, 2003. Pinnacle Award recipient for 2002Responsible for revenue generation, market development, market penetration/coverage and customer satisfaction activities for up to 200 high value and strategic Mid Market customers assigned by industry and geographic locations.Identify customer needs, assess business problems, and then develop appropriate strategic and tactical module and target account plans that focus on developing solutions to meet those needs.Responsible for customers whose needs will require standard and/or customized applications that represent value creating selling opportunities from the BellSouth product line.Provide an understanding of products and service applications based on strong technical knowledge and functional knowledge pf emerging technology applications

Work with large local businesses in the state of Georgia to accommodate them with our services that we provide. My performance greatly impacts the scheduling of commitments to have service installed on time, customer satisfaction, and bottom line profit marginsIntroduce technical systems to the customer that include, but not limited to, 800 Lines, Back Up Lines, Off Premise Ext., DPA’s, Centrex, PBX Trunks, PRI & BRI ISDN linesProvide information and capabilities of products to customers and Account Executives.Computer experience and proficiency with computer softwareInput orders for implementing complex business services, coordinating installation and negotiating due dates. Systems used for implementing requests: ROS, BOCRIS, SOCS, DOE, PLIPP, ATLAS, ORION, SOAC/TIRKS and CSPSRelieved as Assistance Manager, also managed office operations in absence of regular management team

Offered sales opportunities that suit the customers needs to be able to make the appropriate decisions that will ultimately lead to increase revenues and profit marginsHandled customer calls by discussing and handling billing inquiries, product and services inquiries, and toll and order inquiries. Systems accessed to resolve inquiry: RNS, BOCRIS, PREMIS and DOEOffered assistance and knowledge to other representatives who sat with me while I demonstrated sales techniques with on-line customersConducted a presentation for the manger’s meeting to promote the ASDI pone company-wideReceived recognition from customers for honesty and a job well doneDemonstrated sales techniques and encouraged other representative to promote BellSouth productsResponsible for supporting sales for BellSouth Dot Net and BellSouth MobilityMeet individual sales objectives based on strategic revenue program for the consumer market

Accommodated and recommended as appropriate for resolving discrepancies, facilitating payment arrangement negotiations, and extensions of credit Identified problems and generated solutions to solve these problems in a respectful manner to the customerCollected delinquent bills in some assignments by contacting customers, usually by telephone or wither mechanized or self-composed lettersWorked to accommodate the customers issues that included outside collections agencies and bankruptcyAchieved awards for Beyond The Call from Mr. Carl Swearingrn, President, for BellSouth in Georgia

Took responsibility for preparing, executing, and following up on calls to customers, provided product descriptions, rate information, and customer account dataNegotiated service order request from customers and input orders via on-line system for installation, removal or changes of telephone serviceServed as the telephone expert to the customer by discussing and handling billing inquiries, products and service inquires, toll and order inquiries, other miscellaneous inquiries, and complaints or customer request which are related to other departments including referrals to BellSouth entities or other companiesMaintained sales objective by negotiating products to Consumer CustomersWorked with InterExchange Carries, such as AT&T, MCI, Sprint to provide special service circuits through BellSouthAdministration Reports Clerk- BellSouth Telecommunications 1983—1979Recent Change Memory Administration Center (RCMAC) imputed technical data into translation for state wide central officesPerform input/output functions in order to update or create data files and to generate reports in mechanized systems. Refer system problems for resolutionUse personal computers and related software applications to perform work functions Awards / Recognition Ranked #1 Retention AE in GA BSC Outbound Sales for 2001, 2002, 2003Pinnacle Club 2002Peak Performer 1999 & 1998#1 Sales for Georgia- 1997#1 Sales for BellSouth Region- 1996Marathon Gold Metal Award Olympic Spirit-1996Third in Sales for BellSouth Region-1995Star Performer-1995Awarded the Achieving The Gold program with cash bonus 1995-1997Achieved awards for Beyond The Call