Cindy Hughes Email and Phone Number

Provide strategic leadership for residential expansion initiatives, ensuring adherence to federal, state, and organizational deadlines, including currently Florida grant initiatives encompassing ~30k+ HP and 3k miles. Lead cross-functional Program and Project Management teams in delivering large-scale projects within the Build Plan of Record and in compliance with funding subsidy timing requirements.Oversees resource and budget capacity planning, collaborating with finance and field construction teams to deliver accurate forecasts for homes passed, scheduling, and monthly project completion rates. Conducts comprehensive at-risk management and monthly/annual volume forecasting to proactively address project challenges, improve accuracy, and support long-range planning processes. Builds and sustains strong working relationships with Business Operations, Cox Communities, Cox Business, and Supply Chain to drive collaborative solutions and achieve program goals.Ensures delivery of regular program status, risks, issues and forecasted volumes by month and year end.Develop, advise, and coach team members and others to maximize strengths and advance professional growth.

Lead a team of third-party and FTE development resources through 80+ successful releases of over 300+ features across four software applications, supporting approximately 6,000 users in Customer Care, Engineering, Field Service, Outside Plant, Service Assurance and Cox Business. Manage multiple, fluid funding streams to ensure appropriate staffing level to support project delivery commitments within scope, schedule and budget.Negotiate requirements and deliverables across multiple cross-functional Technology teams, business customers and third-party strategic partners to ensure delivery solutions that align with Technology & DevOps Best Practices.Cultivate and maintain strong relationships with functional, technical and business partners to drive collaborative deliveries that align with enterprise priorities.Develop, advise and coach team members to maximize strengths and advance professional growth.

Managed portfolio of 200+ programs, projects, and work streams with a total budget of ~$20M. Developed and managed delivery framework, including all aspects of delivery activities through oversight of 15+ delivery leads, including work intake, weekly reporting and support for Product and Technology-wide related activities and deliverables. Worked with delivery leads, project stakeholders, technology and functional teams to translate enterprise priorities into effective delivery plans that aligned with financial, functional, technical and strategic goals. Maintained hands-on interaction with delivery leads to review delivery status and financial health of projects/programs, with a focus on proactively identifying and mitigating challenges before they became project impacting. Tracked program and project expenditures to ensure adherence to overall project budget and monthly forecasts. Developed delivery tools and processes that effectively addressed the reporting needs of senior leadership while simultaneously maximizing work flow for delivery leads.Served as liaison with multiple third party vendors to ensure appropriate level of staffing to support project delivery.

Led staff (third-party and FTE) responsible for the maintenance, development and delivery of network monitoring solutions in conjunction with service assurance. Facilitated discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives, and key deliverables. Partnered with cross-functional departments to manage delivery schedules and technology releases ensuring business needs were supported in all phases throughout the process. Ensured project budgets were adhered to and appropriate funding in place to staff resources to successfully meet project commitmentsCoached and developed people resources to maximize strengths.

Solution Delivery supporting Engineering, Cox Business, Field Service, Business Support Systems, Operations Support Systems and Service Assurance .Developed detailed project schedules, project estimates/budgets, resource plans, and status reports; tracked key project milestones and adjustedproject plans and/or resources to meet needs of customers. Established and implemented project management processes and methodologies to ensure projects were delivered on time, within budget, adhere to high-quality standards, and met customer expectations.

Developed detailed project schedules, project estimates, resource plans, and status reports; tracked key project milestones and adjusted project plans and/or resources to meet needs of customers. Communicated major milestones and identified potential project risks; conducted regular status meetings to review project activities; managed prioritization procedures.

Developed detailed project schedules, project estimates, resource plans, and status reports; tracked key project milestones and adjusted project plans and/or resources to meet needs of customers. Communicated major milestones and identified potential project risks; conducted regular status meetings to review project activities; managed prioritization procedures.