Leveraging more than 15 years of experience in property management (commercial, single-family homes, and multi-family units), I excel in managing operations, hiring and building teams, increasing revenue, capturing new business, and promoting full client satisfaction through strong problem solving skills, astute communications, and dedication to excellent customer service.In my current role, I manage P&L and a 10-member team in operating a 480-unit asset, administering a $5M annual operating budget while driving successful rent collection for $550K in monthly revenue. I am seen as an expert in my field, mentoring new community directors in the Atlanta region while hiring, training, and mentoring maintenance technicians/director, leasing professionals, and an assistant manager for the property.My prior achievements include: ✓ Oversaw daily operations of a Class A 220-unit, property, overseeing hiring and training for a six-member team; led a $3.5M complete exterior and interior renovation while maintaining an average occupancy rate of 94%. ✓ Directed rent collection for a Class A, 554-unit property while maintaining a delinquency rate of less than 1%; lifted corporate leases from 12% to 19% via relationship management and intensive marketing efforts. ✓ Increased market rental rates 12% over prior year at Briarcliff Apartments and improved online apartment ratings from 57% to 74% through strong customer service and social media campaigns. ✓ Negotiated new vendor contracts for Briarcliff Apartments, capturing a 20% year-over-year cost savings. I offer a wide professional network and proven leadership in leasing and tenant satisfaction, leading teams to achieve high closing and renewal rates, defining marketing and pricing strategies, ensuring a quality quest experience at all properties, and positioning properties ahead of the competition for consumer choice.