Operations Consultant, 2013 to PresentStrategic Consultant, February 2015 to December 2015Interim Director, 2014 to 2015Training Lead, 2010 to 2013Senior Examiner, 2007 to 2010Operations Consultant: Lead, design and support training and product initiatives. Develop wide range of communication plans that address audience, complexity, and system-related implications. Collaborate with key business partners including sales, legal, compliance and underwriting in supporting business objectives. Strategic Consultant: Member of specialty team focused on competitor analysis that resulted in development and rollout of business models and customer value propositions designed to increase revenue. Interim Director: Managed team of cross-functional examiners and staff. Served as subject matter expert for strategic and tactical projects involving legal, product and marketing. Led design and rollout of relationship management services.Training Lead: Restructured and facilitated new hire training curriculum as well as curriculum for seasoned associates. Drove increased knowledge through coaching and mentoring. Led redesign of department online resource tool to assure accurate and effective documentation.Senior Examiner: Evaluated Disability Income claims to render decision. Collaborated with medical, financial and vocational resources. Solid project leadership and instructional design experience (ADDIE). Experience with conducting market research, developing and reviewing CBA's and development of business models.