Cindy Koxvold Email & Phone Number

Minneapolis, Minnesota

Shoreview Minnesota

Golden Valley MN

• Managed all post-sale activities of assigned client accounts.
• Maximized revenue retention by determining best solution for make goods.
• Lead efforts, in conjunction with Account Executives, to build maintain and manage client relationships.
• Coordinated and processed all client contract, revisions, and copy into a traffic-ready status.
• Contributed to strategic account team meetings to ensure success of live campaigns.
• Followed online ad campaigns closely and communicate relevant click-through and creative success to improve performance and aid in retention.

Minnetonka MN

• Retained and saved customers who want to disconnect or downgrade.
• Created relationships with customers in order to provide exceptional customer service.
• Upsell and reinstated the benefits and value of Comcast products.
• Resolved all customers concerns in one call resolution.
• Maintained daily record of sales in daily call tracker.
• Used SavePro method and RISE method for a better customer experience

Omaha Nebraska

• Provided exceptional customer service and aid in meeting sales goals.
• Educated customers on product offerings.
• Identified customer issues and provide appropriate solutions via the up sell process.
• Maintained daily record of sales in sales tracker.
• Promoted and executed current marketing campaigns.

Omaha Nebraska

• Sales/Marketing: networking with centers of influence and prospecting for new customers.
• Managing store: coach employees, open and close store, handle customer escalations and present new material to employees.
• Seek out new customers, open accounts, retain existing customers.
• Data sales liaison for Quarter one.
• Retail to business champion for Quarter three.
• Assist with store operations: cash management, monthly physicals, inventory levels, monitor daily sales results.