Cindy L. Email and Phone Number
With over 5 years of customer service experience, my goal is to succeed in luxury hospitality. I have recently decided to specialize in this field, focusing on curating unique guest experiences that resonate on a personal level. My approach is guest-centric, and I am a firm believer in the power of creating emotional connections through exceptional service. As a new Customer-focused Front Desk Agent with a friendly and welcoming demeanor, I am committed to provide exceptional service to guests. Skilled in managing reservations, handling guest inquiries, and resolving issues in a timely and professional manner. I proved the ability to multitask and thrive in a fast-paced environment.I am ready to take on new challenges and work with a visionary team to achieve ambitious goals in luxury hospitality.
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Front Desk AgentDoubletree By Hilton Nice Centre IconicNice, Fr
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Chargée Communication MarketingGenius Sep 2024 - PresentNice, Provence-Alpes-Côte D'Azur, France
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Front Desk AgentDoubletree By Hilton Nice Centre Iconic Jun 2024 - PresentNice, Provence-Alpes-Côte D'Azur, FrancePre openingHandle the check-in and check-out formalities for guests and provide assistance throughout their stay.Verify the guest's solvency and handle payment processing.Manage and oversee the cash register.Apply all the establishment’s standards and procedures.Inform and offer guests the internal services of the establishment.Provide concierge services, such as booking reservations, arranging transportation, and offering recommendations.Answer external and internal phone calls and direct callers to the requested recipient (either guests or staff). -
HostessHôtel Le Negresco May 2024 - Jun 2024Nice, Provence-Alpes-Côte D'Azur, FranceWelcoming and greeting international guests by following LQA standardsHandling calls and reservationsPreparing bills and processing payments Handling Administrative tasks procedures Following proper closing procedures Providing menu and server information -
Events Specialist InternZen Dans Ma Tête Sep 2023 - Nov 2023Montreal, Quebec, CanadaEvent Coordination: Planning, logistics management, and ensuring seamless eventexecution.• Email Marketing: Skilled in crafting targeted email campaigns, managing communication strategies, and ensuringeffective engagement.• Budget Management: Adept at budgeting for events, negotiating prices, and identifying cost-effective solutionswhile scoping out venues and ensuring financial efficiency.• Virtual Event Management: Proficient in organizing and executing engaging virtual events, utilizing Zeffy platformand interactive elements for optimal attendee experience.
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Bilingual Cruise ConsultantMsc Cruises Feb 2023 - Aug 2023Toronto, Ontario, CanadaHandling customer requests by phone and emailProactive communication and cooperation with other departments to optimize service qualityIdentification and strategic management of priority issues to ensure quick and effective resolutionContinuous updates of internal proceduresManagement and processing of B2B and B2C reservationsProposing offers and promotions provided by the companyRegularly updating product knowledge and market trends in the cruise industry -
Sales AssistantAvec Plaisir Fine Lingerie & Swimwear Jun 2022 - Feb 2023Toronto• Expert-level knowledge of high-end products• Daily sales targets• Taking responsibility for store merchandising• Maintenance of cash registers, stock organization, product labeling, unloading merchandise• Daily inventory tracking• Development and retention of a target customer base -
Event CoordinatorIlac International College Apr 2022 - Jun 2022Toronto, Ontario, CanadaOrganized, coordinated a wine tasting eventPromoted and created content in social media platformEvent speaker of the wine tastingPrepared the tasting room or venue site for opening and closing.Hosted and educated customers about each wine’s unique story by providing exceptional tasting experiencesMonitored game activitiesEnsured the management of the event and respected the deadlines -
VendeuseFoot Locker Aug 2019 - Feb 2022Nice, Provence-Alpes-Côte D’Azur, France -
Vendeuse Aux Galeries LafayetteGaleries Lafayette Aug 2018 - Jul 2019Nice, Provence-Alpes-Côte D’Azur, FranceAccueil et conseil clientèle - Réassortiment des produits - Mise en rayon des produits – Encaissement - Réalisation du chiffre d’affaires -
Agent D'AccueilVistajet Nov 2017 - Dec 2017Nice, Provence-Alpes-Côte D’Azur, FranceAccueil des clients, Recherche de clients potentiels, embarquement des passagers -
Employé PolyvalentCarrefour City Jun 2017 - Nov 2017Nice, Provence-Alpes-Côte D’Azur, FranceAccueil et conseil clientèle - Réassortiment des produits - Mise en rayon des produits – Encaissement - Réalisation du chiffre d’affaires
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Hotesse D’AccueilEuropcar Apr 2017 - May 2017Nice, Provence-Alpes-Côte D’Azur, France
Cindy L. Education Details
Frequently Asked Questions about Cindy L.
What company does Cindy L. work for?
Cindy L. works for Doubletree By Hilton Nice Centre Iconic
What is Cindy L.'s role at the current company?
Cindy L.'s current role is Front Desk Agent.
What schools did Cindy L. attend?
Cindy L. attended Ilac International College, Lycée D'hôtellerie Et De Tourisme Paul Augier, Studi.
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