I am in my third year of pursuing a Bachelor of Commerce at the University of Calgary. I participated in an exchange program at the University of Utrecht in February 2023. This opportunity allowed me to experience a new culture, meet new people and broadened myself by seeing a different academic approach.Although I have more than a decade of experience in an array of customer service jobs, for the last 15 years my focus and passion has been in the care of seniors. My various roles included planning, executing, and evaluating recreation programs. I was responsible for ensuring the safety of seniors, assisting with medications, and adapting activities to meet their individual needs. Learning new skills enabled me to create quality programming while working within a limited budget. Working within fast paced and multitasking positions, I learned to manage my time well. Other duties included working within a team, problem solving, promoting events, reporting structures and supervision of staff. While senior care was emotionally rewarding, I decided to get a business degree to allow me to explore other passions. Courses that have found most interesting so far include Economics and Fundamentals of Operations & Supply Chain Management. Learning how to make things operate more efficiently is rewarding. As I explore new career designations, I will continue to bring my commitment to excelling in each new role I move into. I feel I have many positive transferrable skills that will benefit me as I embrace new roles.
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Life Enrichment AssistantThe Lodge At Valley Ridge 2018 - 2019Calgary, Alberta, Canada• Assisted in planning programs. This included duties such as arranging entertainers, putting in food requisitions, buying supplies and booking reservations.• Ran most of the programs which included leading exercise classes, doing crafts, going on day trips, and running special events.• Ensured I did appropriate safety checks on the bus before driving residents anywhere.• Planned outings, checked to ensure places would meet the mobility needs of my clients.
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Adult Day Program AssistantBethany Care Society 2012 - 2018Cochrane, Alberta, Canada• Planned monthly activities that they met the physical and emotional needs of all the clients in the day program.• Assisted with running fun activities such as exercise and woodworking groups.• Gave medications as prescribed to clients.• Provided personal care, such as assisting clients with toileting.• Served meals, cleared tables, maintained clean activity space. -
Program CoordinatorInterior Alzheimer Support Society 2010 - 2011Kelowna, British Columbia, Canada• Planned, executed, and evaluated monthly recreation activities provided to seniors with various care needs. Included programs specifically for seniors with dementia.• Was responsible for two activity assistants.• Communicated changing needs of clients to my boss to ensure more support was provided to residents in home as their health declined.
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Customer Service StaffMcdonald'S 2008 - 2010Kelowna, British Columbia, Canada• Provided excellent customer service • Kept front up restaurant area was clean and stocked with supplies.• Fulfilled customer orders in a timely manner.
Cindy A. Education Details
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Bachelor Of Commerce/ Co-Op Student/ Exchange Student -
Bachelor Of Business Administration - Bba -
West Coast College Of HealthRehabilitation Assistant Certificate
Frequently Asked Questions about Cindy A.
What is Cindy A.'s role at the current company?
Cindy A.'s current role is Strategic Thinker / Team Player/ Time Management/ Customer Care Driven.
What schools did Cindy A. attend?
Cindy A. attended University Of Calgary, Southern Alberta Institute Of Technology (Sait), West Coast College Of Health.
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Cindy Trac, A-CSM, CSM, ITIL
Waterloo, On2opentext.com, hotmail.com2 +141689XXXXX
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