Cindy Little Email and Phone Number

Spearheading comprehensive project management initiatives in collaboration with CDW to drive successful infrastructure projects at Freddie Mac.Demonstrating expertise in end-to-end project lifecycles, including planning, execution, and delivery.Collaborating with cross-functional teams to ensure seamless coordination and timely completion of project deliverables.Contributing to optimizing processes and workflows, enhancing overall project efficiency.Proactively identifying and mitigating risks, ensuring successful project outcomes.Providing regular updates to stakeholders and senior management on project progress and key achievements.

Collaborate with Design, Lab, and vendors to streamline the tracking, prioritization, and deployment of software releases, design improvements, and patches, aiming for peak performance and enhanced security. Work with cross-functional teams and vendors to prioritize design Lab and FOA activities through Production deployment. Managed software release schedules, tracked progress, and effectively communicated upcoming features and fixes to align with the enhancement of product quality and customer satisfaction.

Coordinated with Design Engineers, lead testers, platform vendor, and peering partners to implement the Stir/Shaken framework, which allowed for successful call protection and caller ID delivery. Nominated for Circle of Excellence for successfully managing the Direct Peering Partner transition from TDM Voice to VoIP SIP, allowing for improved communication infrastructure and cost savings of $1.4B in long-term service contracts. Regularly reported and delivered concise presentations to senior management, highlighting the project's key achievements, progress, and upcoming tasks, as well as identified risks and issues.

Managed customer-facing platform projects for Video, Messaging, Web Services, Voicemail, Virtualization and Commercial Mobile Alert System. Partnered with Subject Matter Experts, Supply Chain, and Management to drive effective vendor selection and streamline the procurement process for video and Messaging platforms. Collaborated with Supply Chain Management to efficiently procure essential hardware and software, enhancing the support infrastructure for Cisco's OpenStack Private Cloud. Contributed to the successful launch of Sprint's Commercial Mobile Alert system, enhancing the distribution of vital public safety information to mobile phones. Managed a $9 million budget to optimize the Video platform's performance and efficiency.

Managed iDEN and CDMA equipment projects from planning to installation completion. Hosted project calls with subject matter experts and key staff to ensure on-time project completion. Managed a critical disaster recovery project for all 16 iDEN HLR links, involving database mirroring and real-time data synchronization. Implemented the SLS 8-bit feature for 34 switches to enhance survivability in case of link failures.

Attained a flawless track record with 100% on-time project completions for hardware and software deployments within Nextel's wireless network. Efficiently executed an equipment reuse project, delivering $500k in cost savings as critical goal achievement. Oversaw market-specific projects, facilitated weekly market calls and MOP reviews, and led Go/No-Go calls to ensure zero customer impact.

Recruited and managed a team responsible for the on-time implementation of a Local Access network for U.S. point-of-presence (POP) facilities in eleven cities nationwide. Defined the Request for Proposal (RFP) for local access service providers and presented vendor selections to senior management. Reduced local access costs by 30% and improved circuit installation intervals by 15% through the successful execution of 5 master service agreements. Suggested system enhancements and an e-bonding solution to improve vendor Service Level Agreements (SLA).

Optimally configured and maintained switched and data network capacity to support delivery requirements, inbound traffic patterns, and data needs for Western Europe, Africa, the Middle East, and Asia Pacific. Negotiated and implemented bilateral agreements with foreign carriers to boost revenues without additional costs. Planned and coordinated the implementation of switched and data circuit routes to meet customer capacity demands.

Monitored access utilization thresholds. Designed and ordered DS3s. Developed and implemented augment/overbuild plans for all entrance facilities to prevent capacity exhaust. Initiated projects to reduce telco costs and improve network reliability, utilizing bi-weekly capacity component reports.

Engineered and provisioned international E1s for non-voice services in the European and Pacific regions, maintaining a 97% on-time completion rate. Provided 178 international private line circuits to 40 European and North African countries to support the 1996 Summer Olympics. Analyzed and performed bearer re-grooms and re-terminations to meet customer orders and diversity/robustness requirements.Ordered and provisioned satellite space segments from COMSAT for customer-specific bandwidth orders.

Analyzed, designed, and engineered T1/T3 leased facilities from local and long-haul providers within the US. Managed end-to-end completion of customer circuits, collaborating with local and long-haul carriers to meet customer commitment dates.

Supervised and trained staff on asset tracking and equipment engineering systems. Audited and reconciled asset inventory for submission to FCC. Developed engineering system maintenance manuals and communicated system requirements. Analyzed and streamlined equipment process flows affecting internal/external departments.

Created and maintained department spreadsheets and databases for senior management. Managed Capital and Operating budget for the department. Prepared presentations, composed weekly meeting minutes, and ordered technical equipment for training labs. Created a database for lab equipment inventory and maintained student evaluations and course grades.