I am a professional caregiver with experience in Domiciliary care. And live in care

Manage operations of the charity retail shopMerchandising, displays & stock control | Sales & cash controlAdvertising & marketing with extensive community & customer interaction

› Operations Support ▪ Personal Assistant ▪ HR & Finance Admin ▪ CRM Administration support to Regional Operations manager & additional regions across total operationsCoordinate client meetings, travel, flights & accommodation arrangementsOrganise functions, workshops & conferences Prepare proposals & Service Level Agreements for existing & new clientsManage CRM & personalised client & customer services eg birthdays & anniversariesMaintain contract register & client files & prepare escalation notifications for contract renewalsInvoice & sundry invoice notifications | Credit notes to finance for invoicingSupervise OPS admin staff & complete HR administration on leave etc Gather & compile statistical data across departments for analysis & reports Compile monthly executive reports & client reportsEngage with Quality department & ISO Consultant on all ISO related matters pertaining to OPSEnsure risk surveys & assessments conducted in accordance with ISO requirementsEntrusted as Building access, key & security monitor

› PA ▪ Training Coordinator ▪ HR & Finance Admin ▪ CRM ▪ Client & Customer Focus Coordinate office activities & supervise admin staff to optimise performanceManage phone calls & correspondence (e-mail, letters, couriers, packages etc)Secretary & PA to EXCO & GM (African countries) | Manage diaries, meetings, schedules & travel Procurement & stock control for executives & departmentsCompile reports & prepare presentations & proposalsManage communications & documentation with 3rd party vendors & statutory bodiesManage & coordinate internal events & organise & drive social responsibility events & functionsCreate, update & streamline processes, records & databasesHuman Resources HR Documentation | Policies & procedures, retirement, resignations & terminationsDocument & process employee disability & death claims, home loans, education loans & grantsEmployee wellbeing custodian & liaison with ICAS to optimise employee health & wellness Assist in HR audit processes & implementation of corrective actionsTrainingCoordinate all aspects of training including course bookings, venues, flights & accommodation Organise pre-course exams, facilitators, documentation, manuals & training material & course reports Entrusted with sole coordination of Trainee Management Development ProgramFinanceBudget prep ▪ Quotes & invoicing ▪ Accounts payable & receivable ▪ Expense reporting ▪ Board financial reports Achievements› Intrinsic value-add supporting 5 senior managers while fulfilling my primary role in HR & Training › Nominated for Barloworld CEO Award & runner up: Motor Division › Brand Ambassador Graduate / 2 Spirit of Avis Awards / Excellence Award› Resolved archaic payout issues including sensitive late payouts of death claims, home & education loans› Embarked on daunting data clean-up & within 2 months achieved a near-perfect database accuracy rating

Roles: Area Sales Manager, Internal Sales & Services Coordinator & Office AdminIndustries: Industrial Kitchen Food Prep Equipment, Compressors, Forklifts, Stainless Steel Band Clamps