Customer Onboarding:The onboarding experience is a critical opportunity to demonstrate how easy we are to work with and how much we value our customers. With a proven track record of onboarding over 1,000 locations, ranging from SMB to mid-market and enterprise clients, I have consistently streamlined the process each year to ensure that clients realize value quicker. My approach to onboarding is centered on leading by example and earning the trust of both clients and colleagues.Responsibilities:- Collaborate internally with sales, marketing, and development to ensure our customers' needs are factored into our product roadmap.- Maintain a deep familiarity with the platform, including reporting, payroll, integrations, and workforce/HRIS management.- Maintain relationships and perform tasks for clients and partners across SMB, mid-market, and enterprise levels.- Work closely with the accounting and development teams on strategies for account implementation.- Partner with other members of the Customer Success team to successfully deploy initiatives within the department.- Provide training for new team members and coach the team to meet and exceed KPI levels.

Responsibilities: - Opening and closing duties, including cash handling, reports, and overall store planning.- Creating staff schedules weekly which reflect the store financial requirements and needs.- Store operations ambassador, which include weekly store audits.- Ensured promotions were accurate and merchandised to the companies standards, staff are fully versed on the target for the day and excellent customer care standards are met.Financial Responsibilities:- Financial planning, sales goals weekly, monthly, and quarterly.- Managing payroll, opening and closing paperwork, approving hours, closing tills.Leadership:- Growing the team by interviewing, hiring, onboarding and training new employees.- Team development, conducting weekly one on one coaching sessions, performance reviews and follow up.