Cindy Littrell Email & Phone Number

North Fort Myers, Florida, United States

North Fort Myers, Florida, United States

My mission is to listen to the customer, understand how that translates to value-added services, transform and deliver remarkable service and sustainable cost savings, never accepting the status quo. All while being fun and different. I have a passion for quality and success and strive for excellence in everything I do.

Created a unified understanding and enthusiasm for quality management processes and for establishing an accountability culture. Enlisted regional and senior leadership support while establishing, analyzing and optimizing business processes and systems. Planned, developed and directed Continuous Improvement programs using Lean/Six Sigma and OPUS.

Greater Omaha Area

Fostered a high performance culture focused on implementing the company wide continuous improvement certification program. Direct accountability for developing leaders through consultative coaching, advising, engaging and educating employees at various levels. - Executed strategic and tactical responsibilities, including training work groups in advanced.

Directed the development and delivery of a comprehensive integrated marketing strategy for a Union Pacific Railroad subsidiary, including e-mail campaigns, trade association event promotions, and digital marketing for new and existing services. - Developed marketing plans and programs that proactively researched, identified and evaluated target businesses.

Liaison between Amtrak dispatching service center and the Harriman Dispatching Center, upholding service level requirements. Implemented, monitored, assessed and adjusted transportation plan performance. Fostered and cultivated positive inter- and intra- departmental, employee, industry and community relationships. Communicated and coordinated with various.

Reported to General Director of Crew Management, with staff development responsibilities for 7 managers and 75 unionized clerical professionals in centralized crew calling center. Directed call center, providing leadership, communication, planning and mentoring to assigned staff. Achieved operating efficiencies and business objectives related to Safety.

Identified, developed and re-engineered processes with a focus on enhancing the overall customer experience. Collaborated with cross-functional teams to adopt continuous improvement processes and Lean systems that eliminated waste and improved overall network fluidity. Pioneered and provided Lean Management training (Value Stream Mapping, A3 Advanced.

Greater Omaha Area

Responsible for enhanced customer experience pertaining to service delivery. Developed customer bids for key automotive account as relates to transportation plans. Established customer requirements, determined service level parameters, designed new service programs and initiatives. Negotiated contractual commitments to ensure increased reliability and.

Bachelor Of Commerce, Marketing And International Business

Certificate Program In Quality Assurance, Quality Management