Cindy Lockett Email and Phone Number

Career Resource Specialist I Los Angeles Urban League Pomona, Ca July 2011 to Present • Responsible for monitoring customer's job search activities in the Resource Library • Assist with core service paperwork; such as Rules of Conduct, Self Services, and Initial Appraisal • Instrumental in aiding over 200 customers process through core services to intensive • Fast tracked 11 customers from library into the WIA Program to meet last minute placement goals • Conduct WIAJGROW orientations • Consistently one of two top receivers of Customer Satisfaction Surveys Received accolades daily via customer service surveys and received written Customer Success Stories validating that I am an asset & an inspiration in customer obtaining employment • Created a safe and orderly environment for over 200 customers daily seeking employment or partner services • Assist customer wjth internet job searches, office machine usage, and resume preparation • Responsible for purging and replenishes job postings and community resource • Met and exceeded Intensive Service Referrals Goals on a monthly basics • Submitted Monthly Core A Usage Reports, as required to Program Manager