* Lead the HR Services team, including the Payroll function, for Malaysia, Singapore, and Indonesia.* Provide advice and consulting direction on HR Services-related operations for SEA countries.* Advise on the development of policies and processes related to HR Services.* Align HR Services policies and processes across SEA countries.* Manage and delivere HR operational services as per the service level agreement.* Lead and implemented HR improvement opportunities, including… Show more * Lead the HR Services team, including the Payroll function, for Malaysia, Singapore, and Indonesia.* Provide advice and consulting direction on HR Services-related operations for SEA countries.* Advise on the development of policies and processes related to HR Services.* Align HR Services policies and processes across SEA countries.* Manage and delivere HR operational services as per the service level agreement.* Lead and implemented HR improvement opportunities, including HR systems such as GEMS, Service Now, One HR App, and HR Portal. Show less

* Manage the development and strategic implementation of HR Services, including Talent Acquisition and Payroll functions, to ensure business objectives were achieved and contributed to the achievement of customer service delivery standards* Manage and develop a team of HR Services to ensure that the team provide an excellent service.* Ensure continuous review, planning, and implementation of HR Services processes to increase efficiency and enhance employee experiences.* Provide… Show more * Manage the development and strategic implementation of HR Services, including Talent Acquisition and Payroll functions, to ensure business objectives were achieved and contributed to the achievement of customer service delivery standards* Manage and develop a team of HR Services to ensure that the team provide an excellent service.* Ensure continuous review, planning, and implementation of HR Services processes to increase efficiency and enhance employee experiences.* Provide direction to employees regarding HR processes and guidelines.* Oversee policy development and provided guidance and direction to HR colleagues.* Lead the development and implementation of HRIS systems to ensure they met business requirements to improve service delivery by leveraging technology.* Ensure HR compliance and participated in business and operations audits and managed statutory reporting in compliance with tax rules and legislation.* Establish and maintain effective, collaborative working relationships with HRBPs, HR Team Leads, and the Regional team to gather feedback and improve the effectiveness of the team and processes.* Manage relationships with external stakeholders, including TPA vendors, brokers, insurer providers, statutory bodies, etc., actively monitoring and managing service level agreements to ensure agreed service was delivered. Show less

* Led major change management initiatives that helped the organization in reducing labour cost by 20% and improve overall productivity measures* Coached and Supported functional leaders to build capability in their functions through developmental interventions, generate talent pipeline through effective use of the talent spotting process and leadership development programs * Led the “Supporting your Attendance” project, aimed to control unplanned absenteeism, reduce related cost and… Show more * Led major change management initiatives that helped the organization in reducing labour cost by 20% and improve overall productivity measures* Coached and Supported functional leaders to build capability in their functions through developmental interventions, generate talent pipeline through effective use of the talent spotting process and leadership development programs * Led the “Supporting your Attendance” project, aimed to control unplanned absenteeism, reduce related cost and improve productivity. The project has helped the improve attendance by 15% over a 6 month duration.* Successfully handled complex grievance and disciplinary issues involving middle level managers. Been an advisor to the management on matters related to statutory and legal issues* Responsible for forecasting and managing cost center expenditures within budget, checking effective use and ensuring financial controls* Reviewed and maintained structures against the organization design principles and manage accurate tracking of headcount across the office* Responsible to execute the employee perception survey across the organization and present result to the management team. Organize workshops with focus groups to generate action plan and track closures. Show less

* Developed Payroll Management Routine & Payroll Planning Tool for stores HR Managers for better control on wages. This project has helped to achieve wage target over the past 10 years* Developed Payroll Model for payroll budgeting using work measurement data to ensure fair & challenging wage target given to all stores* Led the development and implementation of payroll planning tools and payroll budget control process* Developed Checkout Scheduling Programme for Customer Service… Show more * Developed Payroll Management Routine & Payroll Planning Tool for stores HR Managers for better control on wages. This project has helped to achieve wage target over the past 10 years* Developed Payroll Model for payroll budgeting using work measurement data to ensure fair & challenging wage target given to all stores* Led the development and implementation of payroll planning tools and payroll budget control process* Developed Checkout Scheduling Programme for Customer Service Managers for better planning on schedule to ensure right hour, right time & right place.* Conducted method studies and process improvements to create ‘change’ projects. Led & managed projects to release hours and cost from payroll and delivered better, simpler and cheaper ways of operating and sustainable change. * Led the development and delivery of productivity training to operations management* Managed the development and implementation of productivity initiatives* Led and managed customer & operations plan projects - Improve queues, Customer Service and Price Integrity. These projects have been very successful, and we achieved good feedback from Customer.1. Operations Plan Project – Improve Productivity and control in Cash Office, Front End Management Upskilling, Re-focus Price Integrity Resource & launched operations KPIs.2. Customer Plan Project – Improve Queue at checkout – Green line & Queue Cameras & Accurate Pricing. Show less